Cebod Telecom
  • Introduction
  • Customer Onboarding
  • FAQs (Frequently Asked Questions)
  • Cebod Telecom Web Portal
    • Dashboard
    • Activities
      • Call records
      • Messages
      • Active calls
      • SMS records
      • Faxes
    • Phone System
      • Phone Numbers
      • IVR (Auto Receptionist)
      • Users (Extensions)
        • Dynamic Caller ID
      • Manage Devices
      • Manage Groups
      • Manage Conferences
      • Postcall Actions
      • Webhooks
      • Time Conditions
      • Call Blocking
      • Call Center
        • Active Calls
        • Agents
        • Queue
        • Agents to queue
        • Agents Status
        • Agent Statistics
    • Tools / Settings
      • Manage Phone Lines
      • Add 911 Address
      • SMS
      • International Calling
      • Outbound Rates
      • Manage Recordings
        • AI Text-to-Speech Feature
      • Global Settings
        • Daily Spent Control
      • Voicemail Greetings
      • CNAM
    • My Account
      • Profile
      • Change Password:
      • Add Balance
      • Payment History
      • Vouchers
      • Invoices
      • Auto Refill
      • Logout
  • How To's
    • Set up BLF
    • Register a New Account
    • Setup Call Forwarding
      • Call Forwarding to an Extension
      • Call Forwarding Manually to a Cell Phone
    • Dial-By-Name Directory
    • Voicemail
      • Setting up the Voicemail Menu
      • Accessing Voicemail
      • Navigate through the Voicemail Menu
    • Provisioning
      • Cisco 8841
    • Setup Speed Dial
    • Cebod Telecom Free Applications
      • MS Windows Desktop Softphone
      • Mac Desktop Softphone
      • Apple IOS Mobile App
      • Android Mobile App
      • Desktop SMS/MMS Application
      • Click to Call Browser Extension
    • GS Wave
    • Setting Up Whisper Announcement
  • Enable Call Recording
  • Features
    • Manage Phone Features
      • Call Block
      • Call transfer
      • Call Queue
      • Call Center
      • Active Call Features
      • Ring Groups
      • Call Forward
      • Call Recording
      • Call Park
      • Paging
      • Voicemail
      • Call Monitoring
      • Hide Caller ID
    • Missed Call SMS
    • Missed Call Email Notification
    • 3-Way Calling
    • Conference Bridge
    • Setting up Time Condition
    • Setup Email FAX - Incoming
    • Sending eFax using email
  • API
    • Voice API
    • Quick Start
      • Identify Caller
      • Collect Response
    • didML reference doc
      • Voice API reference params
      • Voice API response
      • didML Verbs
        • <dial>
          • <client>
          • <conference>
          • <number>
          • <queue>
          • <sip>
        • <enqueue>
        • <fax>
        • <gather>
        • <hangup>
        • <pause>
        • <play>
        • <postcall>
        • <record>
        • <recordcall>
        • <redirect>
        • <reject>
        • <say>
        • <sms>
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  1. How To's
  2. Voicemail

Navigate through the Voicemail Menu

A number of option keys are available to navigate through voicemail menu.

Press 1: Listen to New Voicemail Messages

While the messages are playing, use the following keys to:

  • Press 4 to rewind the message for a few seconds

  • Press 6 to fast forward the message for a few seconds

Please note that the above fast forward and rewind message functions are only available when the messages are playing. When the message reaches the end Press 1 to go to the previous message and Press 3 for next message.

Press 2: Listen to Saved Messages

  • Press 1 to Go to the previous message

  • Press 3 to Go to next message.

  • Press 4 to send the Email with the message. This will send the message and delete the file from the system.

While the messages are playing, use the following keys to Rewind and Fast forward the message.

  • Press 4 to rewind the message for a few seconds.

  • Press 6 to fast forward the message for a few seconds.

Please note that the above fast forward and rewind message functions are only available when the messages are playing. When the message reaches the end Press 1 to go to the previous message and Press 3 for next message.

Press 5: Advanced options

  • Press 1 to Record Greeting

    • Choose the Greeting number (1-9) to record (Option to record and save 9 different greetings such as Main greeting, Temporary holiday greeting)

      • Press 1 to Listen to the recording

      • Press 2 to Save the Recording

      • Press 4 to re-record the greeting

  • Press 2 Choose Greeting to be Played (1-9)

  • Press 3 Record First and Last name

      • Press 1 to Listen to the recording

      • Press 2 to Save the Recording

      • Press 4 to re-record the greeting

  • Press 6 Change Password

  • Press 0 Main Menu

Press 7: Delete the current message.

Press # : To Exit

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Last updated 6 years ago

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