> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/activities/call-records.md).

# Call Report

{% hint style="info" %} <mark style="color:red;">**Location: Activities**</mark> <mark style="color:red;"></mark><mark style="color:red;">→</mark> <mark style="color:red;"></mark><mark style="color:red;">**Call Report**</mark>
{% endhint %}

This section shows all the call records for all the Phone Numbers that are made or received during the day. If the call recording feature is enabled for a particular Phone Number, then you can also listen or download the recording from here.

You can click **Show Advance Search** to filter your search result based on various parameters like date, time and others.

<figure><img src="/files/DzmuUvgoWoRdkYi1StCZ" alt=""><figcaption></figcaption></figure>

You can filter the call data based on different criteria to get customized call details. Please refer to below mentioned options as different filters are explained based on marked numbers.

<figure><img src="/files/pvFXTxTnOqSRfFzpOoWu" alt=""><figcaption></figcaption></figure>

1. Date & Time - Here you can select a date and time frame to filter call records.
2. Call Cost - This option can be used if you want to filter calls by call charge.
3. Call Status - A incoming call can be in two states connected and not connected.&#x20;
4. Phone: This the phone number from which you receive the call.
5. Caller ID: Search call with a caller ID.
6. Connected To: To filter call based on where it connected, VM, IVR, Extension or group.
7. Direction: It can be incoming or outgoing.
8. Queue: If you are using a call center then you can select queue to filter calls.
9. Here you have option to filter call on based on following options.
   1. All Calls: Shows all the calls.
   2. Abandoned Calls: Any incoming call that was disconnected before being answered or connected to voicemail.
   3. Not Answered: Any incoming call, that is not answered and went to voicemail.

You can also download the searched result in .csv format by clicking the Download .CSV button

<figure><img src="/files/6yNQ0A96yW3yMjYLyNsz" alt=""><figcaption></figcaption></figure>