Cebod Telecom
  • Introduction
  • Customer Onboarding
  • FAQs (Frequently Asked Questions)
  • Cebod Telecom Web Portal
    • Dashboard
    • Activities
      • Call records
      • Messages
      • Active calls
      • SMS records
      • Faxes
    • Phone System
      • Phone Numbers
      • IVR (Auto Receptionist)
      • Users (Extensions)
        • Dynamic Caller ID
      • Manage Devices
      • Manage Groups
      • Manage Conferences
      • Postcall Actions
      • Webhooks
      • Time Conditions
      • Call Blocking
      • Call Center
        • Active Calls
        • Agents
        • Queue
        • Agents to queue
        • Agents Status
        • Agent Statistics
    • Tools / Settings
      • Manage Phone Lines
      • Add 911 Address
      • SMS
      • International Calling
      • Outbound Rates
      • Manage Recordings
        • AI Text-to-Speech Feature
      • Global Settings
        • Daily Spent Control
      • Voicemail Greetings
      • CNAM
    • My Account
      • Profile
      • Change Password:
      • Add Balance
      • Payment History
      • Vouchers
      • Invoices
      • Auto Refill
      • Logout
  • How To's
    • Set up BLF
    • Register a New Account
    • Setup Call Forwarding
      • Call Forwarding to an Extension
      • Call Forwarding Manually to a Cell Phone
    • Dial-By-Name Directory
    • Voicemail
      • Setting up the Voicemail Menu
      • Accessing Voicemail
      • Navigate through the Voicemail Menu
    • Provisioning
      • Cisco 8841
    • Setup Speed Dial
    • Cebod Telecom Free Applications
      • MS Windows Desktop Softphone
      • Mac Desktop Softphone
      • Apple IOS Mobile App
      • Android Mobile App
      • Desktop SMS/MMS Application
      • Click to Call Browser Extension
    • GS Wave
    • Setting Up Whisper Announcement
  • Enable Call Recording
  • Features
    • Manage Phone Features
      • Call Block
      • Call transfer
      • Call Queue
      • Call Center
      • Active Call Features
      • Ring Groups
      • Call Forward
      • Call Recording
      • Call Park
      • Paging
      • Voicemail
      • Call Monitoring
      • Hide Caller ID
    • Missed Call SMS
    • Missed Call Email Notification
    • 3-Way Calling
    • Conference Bridge
    • Setting up Time Condition
    • Setup Email FAX - Incoming
    • Sending eFax using email
  • API
    • Voice API
    • Quick Start
      • Identify Caller
      • Collect Response
    • didML reference doc
      • Voice API reference params
      • Voice API response
      • didML Verbs
        • <dial>
          • <client>
          • <conference>
          • <number>
          • <queue>
          • <sip>
        • <enqueue>
        • <fax>
        • <gather>
        • <hangup>
        • <pause>
        • <play>
        • <postcall>
        • <record>
        • <recordcall>
        • <redirect>
        • <reject>
        • <say>
        • <sms>
Powered by GitBook
On this page
  • Attributes
  • Troubleshooting

Was this helpful?

  1. API
  2. didML reference doc
  3. didML Verbs
  4. <dial>

<queue>

Previous<number>Next<sip>

Last updated 6 years ago

Was this helpful?

Role: <queue> keyword can be used to pick up calls waiting in the queue. Every time you send the agent to new queue, it will automatically pickup the call waiting for longest period of the time.

Use:

  • Call Center: Want build a call center type of application. You can use queue and to put the caller in the queue and queue to connect the agents with the callers waiting.

While there are no limitation on where <queue> can be used, there are set of attributes to use with <queue>. Below is a list of attributes to be used with <queue>, each attribute has a specific function and can use certain values.

Attributes

Attribute

Value

Default

url

web URL

none

Method

POST/GET

POST

Here is an example of how <queue> is used within code.

<?xml version="1.0" encoding="UTF-8"?> 
<Response>
     <dial>
         <queue>support</queue>
     </dial>
 </Response>

In the above example, caller waiting in queue will be connect the agent. If you want to make an announcement to the caller. Follow the example below.

<?xml version="1.0" encoding="UTF-8"?> 
<Response>
     <dial>
         <queue url="connectionnow.xml">support</queue>
     </dial>
 </Response>

System will pull connectingnow.xml and execute the instructions before connecting the caller to the agent. Here is sample example file for connectingnow.xml

<?xml version="1.0" encoding="UTF-8"?> 
<Response>
         <say>Thank you for your patience, now you will be connected to support specialist</say>
 </Response>

Troubleshooting

  • Make sure attributes inside the nodes are in quotes " ".

enqueue