Cebod Telecom
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Introduction
Cebod Telecom Web Portal
Dashboard
Activities
Phone System
Phone Numbers
IVR (Auto Receptionist)
Users (Extensions)
Manage Devices
Manage Groups
Manage Conferences
Postcall Actions
Webhooks
Time Conditions
Call Blocking
Call Center
Active Calls
Agents
Queue
Agents to queue
Agents Status
Agent Statistics
Tools / Settings
My Account
How To's
Set up BLF
Register a New Account
Setup Call Forwarding
Voicemail
Provisioning
Setup Speed Dial
Cebod Telecom Free Applications
MS Windows Desktop Softphone
Mac Desktop Softphone
Apple IOS Mobile App
Android Mobile App
Desktop SMS/MMS Application
Click to Call Browser Extension
GS Wave
Features
Missed Call SMS
3-Way Calling
Conference Bridge
Setting up Time Condition
Call Monitoring
Active Call Features
Setup Email FAX - Incoming
Sending eFax using email
API
Voice API
Quick Start
didML reference doc
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Agent Statistics

You can check the agent statistics here. To filter your choices, select the agent from the drop down menu and select the hangup cause from the other drop down.
The hangup causes listed are:
  • No User response : When the user was not able to provide a helpful response to the caller.
  • No Answer : When the agent did not answer the call.
  • User Busy : When the agent is busy on another call.
  • Normal Clearing : When the call is taken by the agent.
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Tools / Settings
Last modified 3yr ago
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