> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agent-statistics.md).

# Agent Statistics

You can check the agent statistics here. To filter your choices, select the agent from the drop down menu and select the hangup cause from the other drop down.

![](/files/-LkP-1Zw7vNJeJ5hsR8z)

The hang-up causes listed are:

* **No User response :** When the user was not able to provide a helpful response to the caller.
* **No Answer :** When  the agent did not answer the call.
* **User Busy :** When the agent is busy on another call.
* **Normal Clearing :** When the call is taken by the agent.
* **Lose Race**: Occurs when the call was ringing to multiple agents, and another agent answered it.
* **Call Rejected**: Indicates that the agent rejected the ringing call.
* **Normal Temporary Failure**: The call cannot be completed, often due to an invalid dialed number or the number not accepting incoming calls (usually for outgoing calls).
* **Originator Cancel**: The caller disconnected the call while it was still ringing.

![](/files/-LkP-95m-utw1iHWfBo6)


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agent-statistics.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.