# Agent Statistics

You can check the agent statistics here. To filter your choices, select the agent from the drop down menu and select the hangup cause from the other drop down.

![](/files/-LkP-1Zw7vNJeJ5hsR8z)

The hang-up causes listed are:

* **No User response :** When the user was not able to provide a helpful response to the caller.
* **No Answer :** When  the agent did not answer the call.
* **User Busy :** When the agent is busy on another call.
* **Normal Clearing :** When the call is taken by the agent.
* **Lose Race**: Occurs when the call was ringing to multiple agents, and another agent answered it.
* **Call Rejected**: Indicates that the agent rejected the ringing call.
* **Normal Temporary Failure**: The call cannot be completed, often due to an invalid dialed number or the number not accepting incoming calls (usually for outgoing calls).
* **Originator Cancel**: The caller disconnected the call while it was still ringing.

![](/files/-LkP-95m-utw1iHWfBo6)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agent-statistics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.