Cebod Telecom
  • Introduction
  • Customer Onboarding
  • FAQs (Frequently Asked Questions)
  • Cebod Telecom Web Portal
    • Dashboard
    • Activities
      • Call records
      • Messages
      • Active calls
      • SMS records
      • Faxes
    • Phone System
      • Phone Numbers
      • IVR (Auto Receptionist)
      • Users (Extensions)
        • Dynamic Caller ID
      • Manage Devices
      • Manage Groups
      • Manage Conferences
      • Postcall Actions
      • Webhooks
      • Time Conditions
      • Call Blocking
      • Call Center
        • Active Calls
        • Agents
        • Queue
        • Agents to queue
        • Agents Status
        • Agent Statistics
    • Tools / Settings
      • Manage Phone Lines
      • Add 911 Address
      • SMS
      • International Calling
      • Outbound Rates
      • Manage Recordings
        • AI Text-to-Speech Feature
      • Global Settings
        • Daily Spent Control
      • Voicemail Greetings
      • CNAM
    • My Account
      • Profile
      • Change Password:
      • Add Balance
      • Payment History
      • Vouchers
      • Invoices
      • Auto Refill
      • Logout
  • How To's
    • Set up BLF
    • Register a New Account
    • Setup Call Forwarding
      • Call Forwarding to an Extension
      • Call Forwarding Manually to a Cell Phone
    • Dial-By-Name Directory
    • Voicemail
      • Setting up the Voicemail Menu
      • Accessing Voicemail
      • Navigate through the Voicemail Menu
    • Provisioning
      • Cisco 8841
    • Setup Speed Dial
    • Cebod Telecom Free Applications
      • MS Windows Desktop Softphone
      • Mac Desktop Softphone
      • Apple IOS Mobile App
      • Android Mobile App
      • Desktop SMS/MMS Application
      • Click to Call Browser Extension
    • GS Wave
    • Setting Up Whisper Announcement
  • Enable Call Recording
  • Features
    • Manage Phone Features
      • Call Block
      • Call transfer
      • Call Queue
      • Call Center
      • Active Call Features
      • Ring Groups
      • Call Forward
      • Call Recording
      • Call Park
      • Paging
      • Voicemail
      • Call Monitoring
      • Hide Caller ID
    • Missed Call SMS
    • Missed Call Email Notification
    • 3-Way Calling
    • Conference Bridge
    • Setting up Time Condition
    • Setup Email FAX - Incoming
    • Sending eFax using email
  • API
    • Voice API
    • Quick Start
      • Identify Caller
      • Collect Response
    • didML reference doc
      • Voice API reference params
      • Voice API response
      • didML Verbs
        • <dial>
          • <client>
          • <conference>
          • <number>
          • <queue>
          • <sip>
        • <enqueue>
        • <fax>
        • <gather>
        • <hangup>
        • <pause>
        • <play>
        • <postcall>
        • <record>
        • <recordcall>
        • <redirect>
        • <reject>
        • <say>
        • <sms>
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  1. API
  2. didML reference doc
  3. didML Verbs

<enqueue>

Role: <enqueque> keyword can be used to put the called in a queue waiting to be picked up an agent. Queues are first in and first out.

Use:

  • Peak Loads: This is perfect for situations when you dont have enough people to answer the call. Caller can wait in the queue listening to music while some one pick the call. .

  • Handle Special Promotions – Running a special campaign? Too many people called in? Put them in the queue. Agents can call in to pick up calls waiting in the queue.

  • Build a Call Center: Have the caller wait in a queue while other agents are busy talking to other customers.

While there are no limitation on where <enqueue> can be used. It can be used independently or can be nested inside <dial>

Attributes

At this <enqueue> does not have any attribute. We will be adding optional attributes where you can play a custom music and repeated announcement while the caller is waiting in the queue. didML must receive a alphanumeric queue name with no spaces. You can create as many queues as you want.

Here is an example of how <enqueue> is used within code.

<?xml version="1.0" encoding="UTF-8"?> 
<Response>
         <enqueue>supportTeam</Say>
 </Response>

The above example will dynamically create a queue names supportTeam. To pick the call from this queue, you must use the same queue name.

While You can create as many queues as you want, it is important to remember the queue name and a mechanism to pick the calls waiting in the queue.

Previous<sip>Next<fax>

Last updated 6 years ago

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