SMS
Location: Activities → SMS
The SMS Records page provides a detailed log of all SMS and MMS activity associated with your account. It allows you to monitor sent and received messages, delivery status, message content, costs, and other related information. This page also includes summary statistics, advanced filtering, and export options for reporting and troubleshooting.
Summary Dashboard
At the top of the page, a summary panel provides a quick overview of SMS activity for the selected date range.
Total Number of SMS
Total number of SMS records during the selected period.
Total SMS Delivered
Number of successfully delivered SMS messages.
Total SMS Sent
Total outbound SMS messages sent from your account.
Total SMS Failed
Number of SMS messages that failed to send or deliver.
Total SMS Pending
SMS messages that are still awaiting delivery confirmation.
Total SMS Received
Total inbound SMS messages received.
Total Cost
Total messaging cost for the selected period.
Filters
You can filter SMS records using the Advanced Search option.
Available filters include:
Date and Time Range
Sender Number
Receiver Number
Status
Direction
UUID
Applied filters are displayed above the results table and can be removed individually or by clicking Reset.
Available Actions
Advanced Search – Apply detailed filters to locate specific SMS records.
Download CSV – Export the filtered SMS records as a CSV file.
Delete – Delete selected SMS records.
Search – Quickly search records displayed in the table.
SMS Record Fields
Sender
Phone number that sent the SMS.
Sender Name
Display name associated with the sender.
Receiver
Destination phone number.
Receiver Name
Name associated with the receiving number, if available.
UUID
Unique identifier assigned to the SMS transaction.
Message
SMS message content. Long messages are truncated in the list view.
Cost
Cost associated with sending the SMS.
Status
Current delivery status of the message (Delivered, Received, Pending, Undeliverable, Failed, etc.).
Direction
Indicates whether the message is Inbound or Outbound.
Date
Date and time when the SMS was processed.
Count
Number of SMS segments used for the message. Long messages may be divided into multiple segments.
Length
Total character count of the message.
Encoding
Character encoding used (for example, GSM-7 or Unicode/UCS-2).
MMS
Indicates whether the message contains multimedia content.
Reply
Allows users to reply directly to the SMS message.
Additional Information
Status Details
The Status field is clickable.
Clicking on a status opens a detailed view containing additional delivery information, including:
Server Response Time
Forward To
Data (Payload)
Server Response
Other diagnostic information
This information is useful when troubleshooting SMS delivery issues.
MMS Preview
When an SMS contains multimedia content, the MMS column provides a preview option.
Clicking the MMS icon opens a pop-up window displaying:
MMS media preview
Media URL
Message Content
If the message content is too long to display completely in the table, hovering your mouse over the SMS shows the complete SMS content.
Typical SMS Statuses
Delivered – The message was successfully delivered to the recipient.
Received – An inbound message received by your system.
Pending – The message is waiting for delivery.
Undeliverable – The message could not be delivered by the carrier.
Failed – The message failed during processing or transmission.
Common Use Cases
Monitor inbound and outbound SMS activity.
Verify message delivery status.
Troubleshoot failed or undeliverable messages.
Review MMS attachments.
Export SMS records for reporting or compliance.
View carrier payload information for delivery diagnostics.
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