> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/activities/sms-records.md).

# SMS

{% hint style="info" %} <mark style="color:red;">**Location: Activities**</mark> <mark style="color:red;"></mark><mark style="color:red;">→</mark> <mark style="color:red;"></mark><mark style="color:red;">**SMS**</mark>
{% endhint %}

The **SMS Records** page provides a detailed log of all SMS and MMS activity associated with your account. It allows you to monitor sent and received messages, delivery status, message content, costs, and other related information. This page also includes summary statistics, advanced filtering, and export options for reporting and troubleshooting.

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### Summary Dashboard

At the top of the page, a summary panel provides a quick overview of SMS activity for the selected date range.

<figure><img src="/files/ELNxWPoor1GMMhDR3i39" alt=""><figcaption></figcaption></figure>

<table data-search="false"><thead><tr><th>Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Total Number of SMS</strong></td><td>Total number of SMS records during the selected period.</td></tr><tr><td><strong>Total SMS Delivered</strong></td><td>Number of successfully delivered SMS messages.</td></tr><tr><td><strong>Total SMS Sent</strong></td><td>Total outbound SMS messages sent from your account.</td></tr><tr><td><strong>Total SMS Failed</strong></td><td>Number of SMS messages that failed to send or deliver.</td></tr><tr><td><strong>Total SMS Pending</strong></td><td>SMS messages that are still awaiting delivery confirmation.</td></tr><tr><td><strong>Total SMS Received</strong></td><td>Total inbound SMS messages received.</td></tr><tr><td><strong>Total Cost</strong></td><td>Total messaging cost for the selected period.</td></tr></tbody></table>

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### Filters

<figure><img src="/files/sk9sDQS8vyexHxCEZPB6" alt=""><figcaption></figcaption></figure>

You can filter SMS records using the **Advanced Search** option.

Available filters include:

* Date and Time Range
* Sender Number
* Receiver Number
* Status
* Direction
* UUID

Applied filters are displayed above the results table and can be removed individually or by clicking **Reset**.

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### Available Actions

* **Advanced Search** – Apply detailed filters to locate specific SMS records.
* **Download CSV** – Export the filtered SMS records as a CSV file.
* **Delete** – Delete selected SMS records.
* **Search** – Quickly search records displayed in the table.

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### SMS Record Fields

<figure><img src="/files/i7QaXCFccg07YyJSEAM0" alt=""><figcaption></figcaption></figure>

<table data-search="false"><thead><tr><th>Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Sender</strong></td><td>Phone number that sent the SMS.</td></tr><tr><td><strong>Sender Name</strong></td><td>Display name associated with the sender.</td></tr><tr><td><strong>Receiver</strong></td><td>Destination phone number.</td></tr><tr><td><strong>Receiver Name</strong></td><td>Name associated with the receiving number, if available.</td></tr><tr><td><strong>UUID</strong></td><td>Unique identifier assigned to the SMS transaction.</td></tr><tr><td><strong>Message</strong></td><td>SMS message content. Long messages are truncated in the list view.</td></tr><tr><td><strong>Cost</strong></td><td>Cost associated with sending the SMS.</td></tr><tr><td><strong>Status</strong></td><td>Current delivery status of the message (Delivered, Received, Pending, Undeliverable, Failed, etc.).</td></tr><tr><td><strong>Direction</strong></td><td>Indicates whether the message is <strong>Inbound</strong> or <strong>Outbound</strong>.</td></tr><tr><td><strong>Date</strong></td><td>Date and time when the SMS was processed.</td></tr><tr><td><strong>Count</strong></td><td>Number of SMS segments used for the message. Long messages may be divided into multiple segments.</td></tr><tr><td><strong>Length</strong></td><td>Total character count of the message.</td></tr><tr><td><strong>Encoding</strong></td><td>Character encoding used (for example, GSM-7 or Unicode/UCS-2).</td></tr><tr><td><strong>MMS</strong></td><td>Indicates whether the message contains multimedia content.</td></tr><tr><td><strong>Reply</strong></td><td>Allows users to reply directly to the SMS message.</td></tr></tbody></table>

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### Additional Information

#### Status Details

The **Status** field is clickable.

<figure><img src="/files/vBd7S2nhCLY9b74Brewm" alt=""><figcaption></figcaption></figure>

Clicking on a status opens a detailed view containing additional delivery information, including:

* Server Response Time
* Forward To
* Data (Payload)
* Server Response
* Other diagnostic information

This information is useful when troubleshooting SMS delivery issues.

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#### MMS Preview

When an SMS contains multimedia content, the **MMS** column provides a preview option.

<figure><img src="/files/4s7F7DMjjXDuFHjNtxMu" alt=""><figcaption></figcaption></figure>

Clicking the **MMS** icon opens a pop-up window displaying:

* MMS media preview
* Media URL

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#### Message Content

If the message content is too long to display completely in the table, hovering your mouse over the SMS shows the complete SMS content.

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### Typical SMS Statuses

* **Delivered** – The message was successfully delivered to the recipient.
* **Received** – An inbound message received by your system.
* **Pending** – The message is waiting for delivery.
* **Undeliverable** – The message could not be delivered by the carrier.
* **Failed** – The message failed during processing or transmission.

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### Common Use Cases

* Monitor inbound and outbound SMS activity.
* Verify message delivery status.
* Troubleshoot failed or undeliverable messages.
* Review MMS attachments.
* Export SMS records for reporting or compliance.
* View carrier payload information for delivery diagnostics.