# Call Transcription

{% hint style="info" %} <mark style="color:red;">**Location: Activities**</mark> <mark style="color:red;"></mark><mark style="color:red;">→</mark> <mark style="color:red;"></mark><mark style="color:red;">**Call Transcription**</mark>
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The *Call Transcription* page displays all recorded calls that have been transcribed. It provides both a high-level summary and a detailed breakdown of each call.

#### Summary Overview

The summary section displays the following information:

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2FdUgPlcumlkhlyBjs3WfS%2Fimage.png?alt=media&#x26;token=d937e614-eac7-47c2-a0b6-ef59b2089422" alt=""><figcaption></figcaption></figure>

* **Total Calls:** The total number of calls which are transcribed.
* **Custom Keywords:** The total number for the user-defined custom keywords like Sales, Support, Demo, etc.
* **Keyword-Based Call Distribution:** The total number for keyword-based call distribution
  * With Keywords
  * Without Keywords
  * All Calls
* **Sentiment Analysis:** The total number for the sentiment for Neutral / Negative / Positive
* **Call Types:** The total number with call type like Support Calls (User defined)&#x20;
* **Follow-Up Required:** Total number of follow-ups
  * Yes
  * No
* **Total Cost -** The total cost of transcribed calls.

#### Detailed View

Each call entry includes the following details:

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2FwymowoAlCNmgS0siRKMJ%2Fimage.png?alt=media&#x26;token=44b7af16-7845-461e-a314-3d0a37ff17a0" alt=""><figcaption></figcaption></figure>

> *Note: The “Date & Time” field is a clickable link. Clicking it will open a detailed view of the call along with the full transcription.*

#### Filters

Click the **"Show Advanced Search"** button to open the filter menu on the right. You can filter data using the following options:

* Date & Time
* Keywords
* Sentiment
* Call ID
* From Number
* To Number

#### Export

To export the data, click the **"Download as CSV"** button located at the bottom right corner of the page.

How to Transcribe call/Enable Call Transcription Feature