# Call Transcription

{% hint style="info" %} <mark style="color:red;">**Location: Activities**</mark> <mark style="color:red;"></mark><mark style="color:red;">→</mark> <mark style="color:red;"></mark><mark style="color:red;">**Call Transcription**</mark>
{% endhint %}

The *Call Transcription* page displays all recorded calls that have been transcribed. It provides both a high-level summary and a detailed breakdown of each call.

#### Summary Overview

The summary section displays the following information:

<figure><img src="/files/xBJzvPkkx7o9d4DD6IGj" alt=""><figcaption></figcaption></figure>

* **Total Calls:** The total number of calls which are transcribed.
* **Custom Keywords:** The total number for the user-defined custom keywords like Sales, Support, Demo, etc.
* **Keyword-Based Call Distribution:** The total number for keyword-based call distribution
  * With Keywords
  * Without Keywords
  * All Calls
* **Sentiment Analysis:** The total number for the sentiment for Neutral / Negative / Positive
* **Call Types:** The total number with call type like Support Calls (User defined)&#x20;
* **Follow-Up Required:** Total number of follow-ups
  * Yes
  * No
* **Total Cost -** The total cost of transcribed calls.

#### Detailed View

Each call entry includes the following details:

<figure><img src="/files/omvnmJLEmZokUtTnkElL" alt=""><figcaption></figcaption></figure>

> *Note: The “Date & Time” field is a clickable link. Clicking it will open a detailed view of the call along with the full transcription.*

#### Filters

Click the **"Show Advanced Search"** button to open the filter menu on the right. You can filter data using the following options:

* Date & Time
* Keywords
* Sentiment
* Call ID
* From Number
* To Number

#### Export

To export the data, click the **"Download as CSV"** button located at the bottom right corner of the page.

How to Transcribe call/Enable Call Transcription Feature


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cebodtelecom.com/new/activities/call-transcription.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.