Call Transcription

Location: Activities → Call Transcription

The Call Transcription page displays all recorded calls that have been transcribed. It provides both a high-level summary and a detailed breakdown of each call.

Summary Overview

The summary section displays the following information:

• Total Calls: The total number of calls which are transcribed.

• Custom Keywords: The total number for the user-defined custom keywords like Sales, Support, Demo, etc.

• Keyword-Based Call Distribution: The total number for keyword-based call distribution

  • With Keywords

  • Without Keywords

  • All Calls

• Sentiment Analysis: The total number for the sentiment for Neutral / Negative / Positive

• Call Types: The total number with call type like Support Calls (User defined)

• Follow-Up Required: Total number of follow-ups

  • Yes

  • No

• Total Cost - The total cost of transcribed calls.

Detailed View

Each call entry includes the following details:

Note: The “Date & Time” field is a clickable link. Clicking it will open a detailed view of the call along with the full transcription.

Filters

Click the "Show Advanced Search" button to open the filter menu on the right. You can filter data using the following options:

• Date & Time

• Keywords

• Sentiment

• Call ID

• From Number

• To Number

Export

To export the data, click the "Download as CSV" button located at the bottom right corner of the page.

How to Transcribe call/Enable Call Transcription Feature