Agents Status

The Agent Status page displays a log of status changes performed by agents during their shift. This helps supervisors track availability, break types, and general agent activity in real time or for historical review.

Displayed Fields:

Field	Description
Agent	The name or extension of the agent who performed the action.
Timestamp	Date and time when the status change occurred.
Action	The status the agent changed to (e.g., Logged In, On Break, Meeting, etc.).
Source	Indicates how the action was triggered (e.g., phone dial code, web interface).
IP Address	IP address from where the status change was initiated, if available.

---

Possible Agent Status Actions:

• Login

• Logoff

• On Break

• Available on Demand

• After Call Work (ACW)

• Lunch Break

• Scheduled Break

• Training

• Not Ready

• Technical Issue

• Meeting

Each status reflects an operational state of the agent and can be used for reporting, monitoring, and workforce management.