> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agents-status.md).

# Agents Status

The **Agent Status** page displays a log of status changes performed by agents during their shift. This helps supervisors track availability, break types, and general agent activity in real time or for historical review.

<figure><img src="/files/87rYBKeFtDk4dD9HMfsX" alt=""><figcaption></figcaption></figure>

**Displayed Fields:**

| Field          | Description                                                                    |
| -------------- | ------------------------------------------------------------------------------ |
| **Agent**      | The name or extension of the agent who performed the action.                   |
| **Timestamp**  | Date and time when the status change occurred.                                 |
| **Action**     | The status the agent changed to (e.g., Logged In, On Break, Meeting, etc.).    |
| **Source**     | Indicates how the action was triggered (e.g., phone dial code, web interface). |
| **IP Address** | IP address from where the status change was initiated, if available.           |

***

**Possible Agent Status Actions:**

* **Login**
* **Logoff**
* **On Break**
* **Available on Demand**
* **After Call Work (ACW)**
* **Lunch Break**
* **Scheduled Break**
* **Training**
* **Not Ready**
* **Technical Issue**
* **Meeting**

Each status reflects an operational state of the agent and can be used for reporting, monitoring, and workforce management.


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