Agents Status

From the drop down menu, select an agent by extension and select action from the next drop down. This defines the current status of an agent. Check the Agents Status table for more information.

String	Description
Logged Out	Cannot receive queue calls.
Available	Ready to receive queue calls.
Available (On Demand)	State will be set to 'Idle' once the call ends (not automatically set to 'Waiting').
On Break	Still Logged in, but will not receive queue calls.