Enable Call Recording

Call recording in Cebod Telecom Phone System can be enabled at three different levels: phone number, ring group, and call center queue. Follow the steps below to configure call recording based on your requirements.

1. Enable Call Recording on a Phone Number

Enabling call recording at the phone number level ensures that both incoming and outgoing calls for the selected number are recorded.

Steps:

1. Log in to your Cebod Telecom dashboard.

2. Navigate to Phone System > Phone Numbers.

3. Select the number(s) from the list and click Edit Selected.

   
4. In the menu on the right-hand side, scroll down to locate the Call Recording option.

5. Set it to On and click Update to save the settings.

Alternatively, you can toggle the switch under the Rec column in the number list to turn call recording on or off. If the switch is green, recording is enabled.

2. Enable Call Recording on a Ring Group

Recording at the ring group level captures calls routed to the group. However, if call recording is not enabled for the originating number, calls redirected to the group will not be recorded.

Steps:

1. Navigate to Phone System > Manage Group.

2. Select the group(s) for which you want to enable call recording and click Edit Selected.

   
3. On the new page, click Advanced Options to reveal additional settings.

4. Set Recording to On.

   
5. Click Update to save the changes.

Alternatively, you can enable call recording for a single group by setting the value under the Call Rec column to Yes in the group list.

3. Enable Call Recording in a Call Center Queue

For call center environments, call recording can be enabled at the queue level. However, calls will only be recorded if call recording is also enabled for the originating number.

Steps:

1. Navigate to Phone System > Call Center > Queue.

2. Under the Action column, click the pencil icon (Edit button) for the queue.

   
3. Scroll to the bottom of the page to find the Recording option.

4. Set Recording to On.

5. Click Update to save the changes.

Important Notes:

• Call recordings depend on the configuration at both the number and group/queue level.

• Ensure that call recording is enabled at the phone number level for complete logging of calls routed to a ring group or queue.

You can listen to the recorded calls from the section Activities > Call Report. The calls which are recorded, you will see a download and a play button under the Action column

By following these steps, you can efficiently enable and manage call recording within your Cebod Telecom phone system.