Agents to queue

Here, you can add one or more agents to the existing queues.

To add a new agent to the queue, click on the "Create New" button. Select an agent or multiple agents from the list of agents and then select a queue from the drop down menu.

Click on Create.

To Update Agent to the Queue, Click on the "pencil icon" (edit icon).

Here you can select an agent name and the queue from the drop down menu and assign the position to that particular agent.

Next, click on Update to save your changes.

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