# Agents to queue

Here, you can add one or more agents to the existing queues.

![](https://lh6.googleusercontent.com/DnZR66Xul_kGTyaNwY-VnMtALWzTz9aJ15_BbgclxKvc2ll1y5guOuWxj3d7IDzC0T4-x2apIM1vR3ukGMDZYoeqoF4Xyo-4O3u4pFCs4zlAENJsi14q16JCRD5SG9iYxoK7y1Oz)

To add a new agent to the queue, click on the "**Create New**" button. Select an agent or multiple agents from the list of agents and then select a queue from the drop down menu.

Click on **Create**.

![](https://lh3.googleusercontent.com/XT705jDw6zt6fLAqysFSuLmsnBxgKTmc_JkkKJNTzii8Zpoh7T7fEigeZQc8AFKt9yjePeF2m7W-mLqUMP43QzUbHLJKMscWN-CZihp_T7jlWNwY-UR7QXY6lOBDXHM2wkjdF4AB)

To Update Agent to the Queue, Click on the "pencil icon" (edit icon). 

![](https://lh4.googleusercontent.com/FDslMn_d69hmQNkFBNgEbZ2pwg7EDjTTx8rWKplk5e8kwm7cu4-RnHOxjrXq5VGNqnsLqWAhzjqjlZ3qW6G56SHPrz9SFFuy0vffBb3QecHsjLl1S5dbZ2FuSy6qkBrIsJPfpcEC)

Here you can select an agent name and the queue from the drop down menu and assign the position to that particular agent.

Next, click on **Update** to save your changes.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agents-to-queue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.