> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agents-to-queue.md).

# Agents to queue

Here, you can add one or more agents to the existing queues.

![](https://lh6.googleusercontent.com/DnZR66Xul_kGTyaNwY-VnMtALWzTz9aJ15_BbgclxKvc2ll1y5guOuWxj3d7IDzC0T4-x2apIM1vR3ukGMDZYoeqoF4Xyo-4O3u4pFCs4zlAENJsi14q16JCRD5SG9iYxoK7y1Oz)

To add a new agent to the queue, click on the "**Create New**" button. Select an agent or multiple agents from the list of agents and then select a queue from the drop down menu.

Click on **Create**.

![](https://lh3.googleusercontent.com/XT705jDw6zt6fLAqysFSuLmsnBxgKTmc_JkkKJNTzii8Zpoh7T7fEigeZQc8AFKt9yjePeF2m7W-mLqUMP43QzUbHLJKMscWN-CZihp_T7jlWNwY-UR7QXY6lOBDXHM2wkjdF4AB)

To Update Agent to the Queue, Click on the "pencil icon" (edit icon). 

![](https://lh4.googleusercontent.com/FDslMn_d69hmQNkFBNgEbZ2pwg7EDjTTx8rWKplk5e8kwm7cu4-RnHOxjrXq5VGNqnsLqWAhzjqjlZ3qW6G56SHPrz9SFFuy0vffBb3QecHsjLl1S5dbZ2FuSy6qkBrIsJPfpcEC)

Here you can select an agent name and the queue from the drop down menu and assign the position to that particular agent.

Next, click on **Update** to save your changes.


---

# Agent Instructions
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