Cebod Telecom
  • Introduction
  • Customer Onboarding
  • FAQs (Frequently Asked Questions)
  • Cebod Telecom Web Portal
    • Dashboard
    • Activities
      • Call records
      • Messages
      • Active calls
      • SMS records
      • Faxes
    • Phone System
      • Phone Numbers
      • IVR (Auto Receptionist)
      • Users (Extensions)
        • Dynamic Caller ID
      • Manage Devices
      • Manage Groups
      • Manage Conferences
      • Postcall Actions
      • Webhooks
      • Time Conditions
      • Call Blocking
      • Call Center
        • Active Calls
        • Agents
        • Queue
        • Agents to queue
        • Agents Status
        • Agent Statistics
    • Tools / Settings
      • Manage Phone Lines
      • Add 911 Address
      • SMS
      • International Calling
      • Outbound Rates
      • Manage Recordings
        • AI Text-to-Speech Feature
      • Global Settings
      • Voicemail Greetings
      • CNAM
    • My Account
      • Profile
      • Change Password:
      • Add Balance
      • Payment History
      • Vouchers
      • Invoices
      • Auto Refill
      • Logout
  • How To's
    • Set up BLF
    • Register a New Account
    • Setup Call Forwarding
      • Call Forwarding to an Extension
      • Call Forwarding Manually to a Cell Phone
    • Dial-By-Name Directory
    • Voicemail
      • Setting up the Voicemail Menu
      • Accessing Voicemail
      • Navigate through the Voicemail Menu
    • Provisioning
      • Cisco 8841
    • Setup Speed Dial
    • Cebod Telecom Free Applications
      • MS Windows Desktop Softphone
      • Mac Desktop Softphone
      • Apple IOS Mobile App
      • Android Mobile App
      • Desktop SMS/MMS Application
      • Click to Call Browser Extension
    • GS Wave
    • Setting Up Whisper Announcement
  • Enable Call Recording
  • Features
    • Manage Phone Features
      • Call Block
      • Call transfer
      • Call Queue
      • Call Center
      • Active Call Features
      • Ring Groups
      • Call Forward
      • Call Recording
      • Call Park
      • Paging
      • Voicemail
      • Call Monitoring
      • Hide Caller ID
    • Missed Call SMS
    • Missed Call Email Notification
    • 3-Way Calling
    • Conference Bridge
    • Setting up Time Condition
    • Setup Email FAX - Incoming
    • Sending eFax using email
  • API
    • Voice API
    • Quick Start
      • Identify Caller
      • Collect Response
    • didML reference doc
      • Voice API reference params
      • Voice API response
      • didML Verbs
        • <dial>
          • <client>
          • <conference>
          • <number>
          • <queue>
          • <sip>
        • <enqueue>
        • <fax>
        • <gather>
        • <hangup>
        • <pause>
        • <play>
        • <postcall>
        • <record>
        • <recordcall>
        • <redirect>
        • <reject>
        • <say>
        • <sms>
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On this page
  • Getting Started
  • Billing & Payments
  • Reporting
  • Call Flow & Features Setup
  • Tools & Documents
  • Contact Information
  • Technical Issues Support
  • Level 1
  • Level 2
  • Level 3

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Customer Onboarding

Thank you for choosing Cebod Telecom! We are delighted to have you on board.

At Cebod Telecom, we are committed to meeting all your communication needs and delivering top-notch cloud-based telephony solutions.

This document is designed to guide you through the onboarding process and provide you with essential information to get started with our services.

Getting Started

Account Setup: Access your account details, settings, and more by logging into your user dashboard at portal.cebodtelecom.com.

Billing & Payments

View and manage your invoices. check charges, payments, and voucher usage.

  • Invoices

  • Add Balance

  • Payments

  • Vouchers

Reporting

Track your communication data, including calls, SMS, fax, and voicemails, through our detailed reporting features.

  • Active Calls

  • Call Records

  • Fax Records

  • SMS Records

  • Voicemails

Call Flow & Features Setup

Optimize your call flow & harness powerful features for enhanced communication.

  • Auto-Attendant / IVR

  • E911

  • SMS

  • SetupCall Center / Queue

  • Manage Devices

  • Time-Based Routing

  • Call or Ring Group

  • Manage Phone Lines

  • Users or Extension

Tools & Documents

Access our comprehensive instruction manual with step-by-step guides on voicemail setup, active call features, app installation, and more.

Contact Information

Sales: Call 800-839-3817 Option 1 or send email at sales@cebodtelecom.com

Porting Order: Call 800-839-3817 Option 2 or send email at porting@cebodtelecom.com

Technical Issues Support

Level 1

Got a technical issue? No problem contact our tech support.

Call 800-839-3817 Option 2 or send an email to support@cebodtelecom.com

Level 2

After 24 hr of no response or 48 hr of no resolution

Contact your Account Manager via Email or Call.

Level 3

After 48 hr of no response or 72 hr of no resolution

Call 949-471-0101 or 949-741- 0102

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Last updated 1 year ago

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