Cebod Telecom
  • Introduction
  • Customer Onboarding
  • FAQs (Frequently Asked Questions)
  • Cebod Telecom Web Portal
    • Dashboard
    • Activities
      • Call records
      • Messages
      • Active calls
      • SMS records
      • Faxes
    • Phone System
      • Phone Numbers
      • IVR (Auto Receptionist)
      • Users (Extensions)
        • Dynamic Caller ID
      • Manage Devices
      • Manage Groups
      • Manage Conferences
      • Postcall Actions
      • Webhooks
      • Time Conditions
      • Call Blocking
      • Call Center
        • Active Calls
        • Agents
        • Queue
        • Agents to queue
        • Agents Status
        • Agent Statistics
    • Tools / Settings
      • Manage Phone Lines
      • Add 911 Address
      • SMS
      • International Calling
      • Outbound Rates
      • Manage Recordings
        • AI Text-to-Speech Feature
      • Global Settings
      • Voicemail Greetings
      • CNAM
    • My Account
      • Profile
      • Change Password:
      • Add Balance
      • Payment History
      • Vouchers
      • Invoices
      • Auto Refill
      • Logout
  • How To's
    • Set up BLF
    • Register a New Account
    • Setup Call Forwarding
      • Call Forwarding to an Extension
      • Call Forwarding Manually to a Cell Phone
    • Dial-By-Name Directory
    • Voicemail
      • Setting up the Voicemail Menu
      • Accessing Voicemail
      • Navigate through the Voicemail Menu
    • Provisioning
      • Cisco 8841
    • Setup Speed Dial
    • Cebod Telecom Free Applications
      • MS Windows Desktop Softphone
      • Mac Desktop Softphone
      • Apple IOS Mobile App
      • Android Mobile App
      • Desktop SMS/MMS Application
      • Click to Call Browser Extension
    • GS Wave
    • Setting Up Whisper Announcement
  • Enable Call Recording
  • Features
    • Manage Phone Features
      • Call Block
      • Call transfer
      • Call Queue
      • Call Center
      • Active Call Features
      • Ring Groups
      • Call Forward
      • Call Recording
      • Call Park
      • Paging
      • Voicemail
      • Call Monitoring
      • Hide Caller ID
    • Missed Call SMS
    • Missed Call Email Notification
    • 3-Way Calling
    • Conference Bridge
    • Setting up Time Condition
    • Setup Email FAX - Incoming
    • Sending eFax using email
  • API
    • Voice API
    • Quick Start
      • Identify Caller
      • Collect Response
    • didML reference doc
      • Voice API reference params
      • Voice API response
      • didML Verbs
        • <dial>
          • <client>
          • <conference>
          • <number>
          • <queue>
          • <sip>
        • <enqueue>
        • <fax>
        • <gather>
        • <hangup>
        • <pause>
        • <play>
        • <postcall>
        • <record>
        • <recordcall>
        • <redirect>
        • <reject>
        • <say>
        • <sms>
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On this page
  • Getting Started
  • Billing & Payments
  • Reporting
  • Call Flow & Features Setup
  • Tools & Documents
  • Contact Information
  • Technical Issues Support
  • Level 1
  • Level 2
  • Level 3

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Customer Onboarding

PreviousIntroductionNextFAQs (Frequently Asked Questions)

Last updated 1 year ago

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Thank you for choosing Cebod Telecom! We are delighted to have you on board.

At Cebod Telecom, we are committed to meeting all your communication needs and delivering top-notch cloud-based telephony solutions.

This document is designed to guide you through the onboarding process and provide you with essential information to get started with our services.

Getting Started

Account Setup: Access your account details, settings, and more by logging into your user dashboard at .

Billing & Payments

View and manage your invoices. check charges, payments, and voucher usage.

Reporting

Track your communication data, including calls, SMS, fax, and voicemails, through our detailed reporting features.

Call Flow & Features Setup

Optimize your call flow & harness powerful features for enhanced communication.

Tools & Documents

Contact Information

Sales: Call 800-839-3817 Option 1 or send email at sales@cebodtelecom.com

Porting Order: Call 800-839-3817 Option 2 or send email at porting@cebodtelecom.com

Technical Issues Support

Level 1

Got a technical issue? No problem contact our tech support.

Call 800-839-3817 Option 2 or send an email to support@cebodtelecom.com

Level 2

After 24 hr of no response or 48 hr of no resolution

Contact your Account Manager via Email or Call.

Level 3

After 48 hr of no response or 72 hr of no resolution

Call 949-471-0101 or 949-741- 0102

Access our comprehensive instruction manual with step-by-step guides on , , , and more.

portal.cebodtelecom.com
Invoices
Add Balance
Payments
Vouchers
Active Calls
Call Records
Fax Records
SMS Records
Voicemails
Auto-Attendant / IVR
E911
SMS
SetupCall Center / Queue
Manage Devices
Time-Based Routing
Call or Ring Group
Manage Phone Lines
Users or Extension
voicemail setup
active call features
app installation