# Customer Onboarding

Thank you for choosing Cebod Telecom! We are delighted to have you on board. 

At Cebod Telecom, we are committed to meeting all your communication needs and delivering top-notch cloud-based telephony solutions.

This document is designed to guide you through the onboarding process and provide you with essential information to get started with our services.

## Getting Started

**Account Setup**: Access your account details, settings, and more by logging into your user dashboard at [portal.cebodtelecom.com](https://portal.cebodtelecom.com).

## Billing & Payments

View and manage your invoices. check charges, payments, and voucher usage.

* [Invoices](/new/my-account/invoices.md)
* [Add Balance](/new/my-account/add-balance.md)
* [Payments](/new/my-account/payment-history.md)
* [Vouchers](/new/my-account/vouchers.md)

## Reporting

Track your communication data, including calls, SMS, fax, and voicemails, through our detailed reporting features.

* [Active Calls](/new/activities/active-calls.md)
* [Call Records](/new/activities/call-records.md)
* [Fax Records](/new/activities/faxes.md)
* [SMS Records](/new/activities/sms-records.md)
* [Voicemails](/new/activities/messages.md)

## Call Flow & Features Setup

Optimize your call flow & harness powerful features for enhanced communication.

* [Auto-Attendant / IVR ](/new/manage-phone-system/ivr-auto-receptionist.md)
* [E911 ](/new/tools-settings/add-911-address.md)
* [SMS ](/new/tools-settings/sms.md)
* [SetupCall Center / Queue ](/new/manage-phone-system/call-center/queue.md)
* [Manage Devices ](/new/manage-phone-system/manage-devices.md)
* [Time-Based Routing](/new/manage-phone-system/time-conditions.md)
* [Call or Ring Group ](/new/manage-phone-system/manage-groups.md)
* [Manage Phone Lines ](/new/tools-settings/manage-phone-lines.md)
* [Users or Extension](/new/manage-phone-system/users-extensions.md)

## Tools & Documents

Access our comprehensive instruction manual with step-by-step guides on [voicemail setup](/overview/voicemail.md), [active call features](/features/manage-phone-features.md), [app installation](/overview/cebod-telecom-free-applications.md), and more.

## Contact Information

<mark style="color:red;">**Sales**</mark>: Call <mark style="color:red;">**800-839-3817**</mark> <mark style="color:red;">**Option 1**</mark> or send email at <mark style="color:red;">**<sales@cebodtelecom.com>**</mark>

<mark style="color:red;">**Porting Order**</mark>: Call <mark style="color:red;">**800-839-3817 Option 2**</mark> or send email at <mark style="color:red;">**<porting@cebodtelecom.com>**</mark>

## Technical Issues Support

### Level 1

*Got a technical issue? No problem contact our tech support.*&#x20;

**Call&#x20;**<mark style="color:red;">**800-839-3817 Option 2**</mark>**&#x20;or send an email to&#x20;**<mark style="color:red;">**<support@cebodtelecom.com>**</mark>

### Level 2

*After 24 hr of no response or 48 hr of no resolution*

<mark style="color:red;">**Contact your Account Manager via Email or Call.**</mark>

### Level 3

*After 48 hr of no response or 72 hr of no resolution*

<mark style="color:red;">**Call 949-471-0101 or 949-741- 0102**</mark>


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