# Active Calls

The *Active Calls* page displays all ongoing calls across queues in real time. By default, it shows calls from all queues, but you can filter the view to a specific queue using the dropdown menu.

![](https://lh4.googleusercontent.com/ksBdAYFhgzTyHSeJWQaJAWG_Os-Z7EvfIIune_B-8VhDcjO8KnV9CMIsOUO3yGTycootdZfUNahmMPMYca8iCX-FccAfBIhuOJUNkTk2Q86ROCE5Y6czcxjOF73LjVKV-Vqi7obr)

#### Call Details

For each active call, the following information is provided:

* **Queue Name**
* **Caller ID**
* **Caller Name**
* **Start Time**
* **Queue Join Time**
* **Connected Time**
* **Wait Time**
* **Call Length**
* **Assigned Agent**
* **Call Status**
* **Direction** (Incoming or Outgoing)

This page helps supervisors monitor current activity and manage queue performance efficiently.


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# Agent Instructions: Querying This Documentation

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.