Active Calls

The Active Calls page displays all ongoing calls across queues in real time. By default, it shows calls from all queues, but you can filter the view to a specific queue using the dropdown menu.

Call Details

For each active call, the following information is provided:

• Queue Name

• Caller ID

• Caller Name

• Start Time

• Queue Join Time

• Connected Time

• Wait Time

• Call Length

• Assigned Agent

• Call Status

• Direction (Incoming or Outgoing)

This page helps supervisors monitor current activity and manage queue performance efficiently.