# AI Conversations

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This page displays records of AI-driven conversations conducted via **chatbot** or **SMS**.

**Displayed Information:**

<figure><img src="/files/yVQNxscb5hOfCQH2UZLq" alt=""><figcaption></figcaption></figure>

| Column              | Description                                                                                                         |
| ------------------- | ------------------------------------------------------------------------------------------------------------------- |
| **Agent Ext.**      | Extension or identifier of the AI agent handling the conversation.                                                  |
| **Summary**         | A brief overview of the AI conversation.                                                                            |
| **Contacts**        | Associated contact or user involved in the conversation.                                                            |
| **Intent**          | User-defined intent identified during the conversation.                                                             |
| **Sentiment**       | Detected sentiment: *Neutral*, *Positive*, or *Negative*.                                                           |
| **Product**         | Custom product or service associated with the interaction.                                                          |
| **Action Required** | Indicates if follow-up action is needed (*Yes* or *No*).                                                            |
| **Chatbot Type**    | Type of channel used: *Chatbot* or *SMS*.                                                                           |
| **Date**            | Date and time of the conversation. This field includes a hyperlink to view full conversation details in a new page. |

**Available Filters:**

<figure><img src="/files/vVkPL3SihLXNfLEOIGSP" alt="" width="149"><figcaption></figcaption></figure>

* **Date and Time:** Filter records within a specific time range.
* **Chatbot Type:** Choose between *Chatbot* or *SMS*.
* **AI Agent:** Filter by specific AI agent.
* **Intent:** Filter by user-defined intent.
* **Sentiment:** Filter conversations by sentiment (*Positive*, *Neutral*, *Negative*).

The AI Agent conversation summary will look like the screenshot below.<br>

<figure><img src="/files/SD184x0yC9z1SXkOyvEq" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cebodtelecom.com/new/activities/ai-conversations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.