> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/activities/ai-conversations.md).

# AI Conversations

{% hint style="info" %} <mark style="color:red;">**Location: Activities**</mark> <mark style="color:red;"></mark><mark style="color:red;">→</mark> <mark style="color:red;"></mark><mark style="color:red;">**AI Conversations**</mark>
{% endhint %}

This page displays records of AI-driven conversations conducted via **chatbot** or **SMS**.

**Displayed Information:**

<figure><img src="/files/yVQNxscb5hOfCQH2UZLq" alt=""><figcaption></figcaption></figure>

| Column              | Description                                                                                                         |
| ------------------- | ------------------------------------------------------------------------------------------------------------------- |
| **Agent Ext.**      | Extension or identifier of the AI agent handling the conversation.                                                  |
| **Summary**         | A brief overview of the AI conversation.                                                                            |
| **Contacts**        | Associated contact or user involved in the conversation.                                                            |
| **Intent**          | User-defined intent identified during the conversation.                                                             |
| **Sentiment**       | Detected sentiment: *Neutral*, *Positive*, or *Negative*.                                                           |
| **Product**         | Custom product or service associated with the interaction.                                                          |
| **Action Required** | Indicates if follow-up action is needed (*Yes* or *No*).                                                            |
| **Chatbot Type**    | Type of channel used: *Chatbot* or *SMS*.                                                                           |
| **Date**            | Date and time of the conversation. This field includes a hyperlink to view full conversation details in a new page. |

**Available Filters:**

<figure><img src="/files/vVkPL3SihLXNfLEOIGSP" alt="" width="149"><figcaption></figcaption></figure>

* **Date and Time:** Filter records within a specific time range.
* **Chatbot Type:** Choose between *Chatbot* or *SMS*.
* **AI Agent:** Filter by specific AI agent.
* **Intent:** Filter by user-defined intent.
* **Sentiment:** Filter conversations by sentiment (*Positive*, *Neutral*, *Negative*).

The AI Agent conversation summary will look like the screenshot below.<br>

<figure><img src="/files/SD184x0yC9z1SXkOyvEq" alt=""><figcaption></figcaption></figure>