AI Conversations

Location: Activities → AI Conversations

This page displays records of AI-driven conversations conducted via chatbot or SMS.

Displayed Information:

Column	Description
Agent Ext.	Extension or identifier of the AI agent handling the conversation.
Summary	A brief overview of the AI conversation.
Contacts	Associated contact or user involved in the conversation.
Intent	User-defined intent identified during the conversation.
Sentiment	Detected sentiment: Neutral, Positive, or Negative.
Product	Custom product or service associated with the interaction.
Action Required	Indicates if follow-up action is needed (Yes or No).
Chatbot Type	Type of channel used: Chatbot or SMS.
Date	Date and time of the conversation. This field includes a hyperlink to view full conversation details in a new page.

Available Filters:

• Date and Time: Filter records within a specific time range.

• Chatbot Type: Choose between Chatbot or SMS.

• AI Agent: Filter by specific AI agent.

• Intent: Filter by user-defined intent.

• Sentiment: Filter conversations by sentiment (Positive, Neutral, Negative).

The AI Agent conversation summary will look like the screenshot below.