# AI Conversations

{% hint style="info" %} <mark style="color:red;">**Location: Activities**</mark> <mark style="color:red;"></mark><mark style="color:red;">→</mark> <mark style="color:red;"></mark><mark style="color:red;">**AI Conversations**</mark>
{% endhint %}

This page displays records of AI-driven conversations conducted via **chatbot** or **SMS**.

**Displayed Information:**

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2FQhIExPCyvCsNvBlAwR1k%2Fimage.png?alt=media&#x26;token=92b3ada5-5f71-43ae-8ad0-788d146ed8b9" alt=""><figcaption></figcaption></figure>

| Column              | Description                                                                                                         |
| ------------------- | ------------------------------------------------------------------------------------------------------------------- |
| **Agent Ext.**      | Extension or identifier of the AI agent handling the conversation.                                                  |
| **Summary**         | A brief overview of the AI conversation.                                                                            |
| **Contacts**        | Associated contact or user involved in the conversation.                                                            |
| **Intent**          | User-defined intent identified during the conversation.                                                             |
| **Sentiment**       | Detected sentiment: *Neutral*, *Positive*, or *Negative*.                                                           |
| **Product**         | Custom product or service associated with the interaction.                                                          |
| **Action Required** | Indicates if follow-up action is needed (*Yes* or *No*).                                                            |
| **Chatbot Type**    | Type of channel used: *Chatbot* or *SMS*.                                                                           |
| **Date**            | Date and time of the conversation. This field includes a hyperlink to view full conversation details in a new page. |

**Available Filters:**

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2FJQ2RxBh85z5Mk4s2Cca5%2Fimage.png?alt=media&#x26;token=4ced4f21-24e5-4ce6-b31c-aff14587daaf" alt="" width="149"><figcaption></figcaption></figure>

* **Date and Time:** Filter records within a specific time range.
* **Chatbot Type:** Choose between *Chatbot* or *SMS*.
* **AI Agent:** Filter by specific AI agent.
* **Intent:** Filter by user-defined intent.
* **Sentiment:** Filter conversations by sentiment (*Positive*, *Neutral*, *Negative*).

The AI Agent conversation summary will look like the screenshot below.<br>

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2F62nK9G9O5Ph1AytAGXVw%2Fimage.png?alt=media&#x26;token=00963354-6d90-4111-986f-dec225b70dd7" alt=""><figcaption></figcaption></figure>