Activity Dashboard
The Activity Dashboard provides a real-time overview of call centre performance using a card-based layout. By default, it displays a summary of the primary call centre.
Overview Card Widget

Each card widget includes the following metrics:
Total Agents
Agents Logged Off
Agents on Break
Agents Available
Total Calls Ringing
Calls on Hold
All Calls: Click the icon to expand and view detailed call data in a pop-up.
Incoming Calls: Expandable view to show all active inbound calls in a pop-up.
Outgoing Calls: Displays all ongoing outbound calls in a pop-up.
Multi-Call Centre Monitoring
For organisations managing multiple call centres, the dashboard allows the addition of separate views for each centre:
Click the Copy icon on an existing card.
Choose the desired call centre from the dropdown menu.
A new card with metrics for the selected call centre will appear.
To remove a view, click the Delete icon on the respective card.
Data Refresh
All metrics displayed on the dashboard are auto-refreshed every 30 seconds to provide near real-time visibility into call centre operations.
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