Activity Dashboard

The Activity Dashboard provides a real-time overview of call centre performance using a card-based layout. By default, it displays a summary of the primary call centre.

Overview Card Widget

Each card widget includes the following metrics:

  • Total Agents

  • Agents Logged Off

  • Agents on Break

  • Agents Available

  • Total Calls Ringing

  • Calls on Hold

  • All Calls: Click the icon to expand and view detailed call data in a pop-up.

  • Incoming Calls: Expandable view to show all active inbound calls in a pop-up.

  • Outgoing Calls: Displays all ongoing outbound calls in a pop-up.

Multi-Call Centre Monitoring

For organisations managing multiple call centres, the dashboard allows the addition of separate views for each centre:

  • Click the Copy icon on an existing card.

  • Choose the desired call centre from the dropdown menu.

  • A new card with metrics for the selected call centre will appear.

To remove a view, click the Delete icon on the respective card.

Data Refresh

All metrics displayed on the dashboard are auto-refreshed every 30 seconds to provide near real-time visibility into call centre operations.

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