# Activity Dashboard

The *Activity Dashboard* provides a real-time overview of call centre performance using a card-based layout. By default, it displays a summary of the primary call centre.

#### Overview Card Widget

<figure><img src="/files/9BGBHYVrdb2FWYT2tzwm" alt=""><figcaption></figcaption></figure>

Each card widget includes the following metrics:

* **Total Agents**
* **Agents Logged Off**
* **Agents on Break**
* **Agents Available**
* **Total Calls Ringing**
* **Calls on Hold**
* **All Calls**: Click the icon to expand and view detailed call data in a pop-up.
* **Incoming Calls**: Expandable view to show all active inbound calls in a pop-up.
* **Outgoing Calls**: Displays all ongoing outbound calls in a pop-up.

#### Multi-Call Centre Monitoring

For organisations managing multiple call centres, the dashboard allows the addition of separate views for each centre:

* Click the **Copy** icon on an existing card.
* Choose the desired call centre from the dropdown menu.
* A new card with metrics for the selected call centre will appear.

To remove a view, click the **Delete** icon on the respective card.

#### Data Refresh

All metrics displayed on the dashboard are auto-refreshed every 30 seconds to provide near real-time visibility into call centre operations.


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