> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/activities/call-transcription/transcribe-call-enable-call-transcription-by-default.md).

# Transcribe Call / Enable Call Transcription by Default

> <mark style="color:red;">**Note: Calls must be recorded in order to use the transcription feature.**</mark>

#### 1. Transcribe Calls Manually

If a call has been recorded, you can manually transcribe it from the CDR (Call Detail Records) page:

* Navigate to **Activities > Call Logs (CDR)**.
* Click the **Date & Time** hyperlink of the desired call.
* You will see a **Transcribe Call** option (as shown in the screenshot).
* Click it to generate the transcription for that specific call.

<figure><img src="/files/IGy5npyT00rYcJ1AD2vN" alt=""><figcaption></figcaption></figure>

#### 2. Enable Automatic Transcription for All Calls

To automatically transcribe all recorded calls:

* Go to **Tools > Settings > Global Settings**.
* Enable the option: **Call Transcript**.
* You will also have the option to enable transcription based on one or more **Custom Keywords**.

<figure><img src="/files/UZWRKBpk052RPLMcLheb" alt=""><figcaption></figcaption></figure>

#### Viewing Transcribed Calls

All transcribed calls can be viewed under:\
**Activities > Call Transcription**


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.cebodtelecom.com/new/activities/call-transcription/transcribe-call-enable-call-transcription-by-default.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.