Transcribe Call / Enable Call Transcription by Default

Note: Calls must be recorded in order to use the transcription feature.

1. Transcribe Calls Manually

If a call has been recorded, you can manually transcribe it from the CDR (Call Detail Records) page:

• Navigate to Activities > Call Logs (CDR).

• Click the Date & Time hyperlink of the desired call.

• You will see a Transcribe Call option (as shown in the screenshot).

• Click it to generate the transcription for that specific call.

2. Enable Automatic Transcription for All Calls

To automatically transcribe all recorded calls:

• Go to Tools > Settings > Global Settings.

• Enable the option: Call Transcript.

• You will also have the option to enable transcription based on one or more Custom Keywords.

Viewing Transcribed Calls

All transcribed calls can be viewed under: Activities > Call Transcription