# Transcribe Call / Enable Call Transcription by Default

> <mark style="color:red;">**Note: Calls must be recorded in order to use the transcription feature.**</mark>

#### 1. Transcribe Calls Manually

If a call has been recorded, you can manually transcribe it from the CDR (Call Detail Records) page:

* Navigate to **Activities > Call Logs (CDR)**.
* Click the **Date & Time** hyperlink of the desired call.
* You will see a **Transcribe Call** option (as shown in the screenshot).
* Click it to generate the transcription for that specific call.

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2F4OonPYCTeqB3WbxwK4mx%2Fimage.png?alt=media&#x26;token=e728675b-cbb3-459b-a4cf-f9387252e2f8" alt=""><figcaption></figcaption></figure>

#### 2. Enable Automatic Transcription for All Calls

To automatically transcribe all recorded calls:

* Go to **Tools > Settings > Global Settings**.
* Enable the option: **Call Transcript**.
* You will also have the option to enable transcription based on one or more **Custom Keywords**.

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2Fsa0tApVZPzdaEa3BDsgc%2Fimage.png?alt=media&#x26;token=5197120a-a125-4ff2-8979-1f816c2a06d0" alt=""><figcaption></figcaption></figure>

#### Viewing Transcribed Calls

All transcribed calls can be viewed under:\
**Activities > Call Transcription**