# FAQs (Frequently Asked Questions)

## Setup Voicemail or Record Voicemail Greetings 

Dial \*98 from any extension in the office followed by your extension number when prompted or just enter your extension number from your phone Enter the extension number and voicemail password (Default VM password is extension number) Press 5 to access advanced options Press 1 to Record Greeting (Option to record and save 9 different greetings)

## Accessing Voicemail Messages

There are 3 ways in which you can access your voicemail. 

Method 1: Dial \**98 from any extension in your office and enter your mailbox number and voicemail password.* 

*Method 2: Press the voicemail button on your telephone or dial your extension and enter your voicemail password.* 

*Method 3: Call your extension from any phone. When your voicemail picks up, Press “\**”. The system will ask for your extension number and then voicemail password. 

## Call Forwarding to an Extension or External Number

* Call Forwards Always from Extension Press \**72 followed by the extension or the Phone Number to activate and Press \**73 to deactivate 
* Call Forwards No Answer from Extension Press \**74 followed by the extension or the Phone Number to activate and Press \**75 to deactivate
* Call Forward when Busy from Extension Press \**76 followed by the extension or the Phone Number to activate and Press \**77 to deactivate
* Call Forward from the Main number to an External number Press \**78 followed by the extension or the Phone Number to activate and Press \**79 to deactivate

## Call Transfer: Blind, Attended & Forward to Voicemail 

* Blind Transfer - Press \*1 followed by extension or any phone number 
* Attended Transfer to internal extension number – Press \*4 followed by extension number 
* Attended Transfer to external number – Press \*7 followed by the 11-digit Phone Number 
* Transfer an active call directly to VM – Press \*5 followed by the extension number of the user 

## Call Center

* Agent Login - Dial \*41 
* Agent Logoff - Dial \*42 
* Agent On Break - Dial \*43 
* Agent Available on Demand - Dial \*44
* Join Call Queue **-** Dial \* 51 and Enter Queue #of the queue to join on the prompt
* Leave Call Queue **-** Dial \* 52 and Enter Queue # on the prompt
* Pickup Call Waiting in a Queue **-** Dial \*53


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