# Dialer Features for Call Center Agents

The *Dialer* application provides a range of features tailored for call center agents, offering quick access to status management, automation, and post-call actions directly from the dialer interface.

***

#### 1. Agent Status Display

At the bottom-left corner of the dialer window, the agent's current status is displayed based on the last dialed status code.

<mark style="color:red;">**Important Note:**</mark>\
\&#xNAN;*These statuses are stored locally on the dialer. For example, if an agent logs in from the dialer using **`*41`** and logs out from a separate device (e.g., desk phone) using **`*42`**, **the dialer** will still show the status as "Online (Agent Logged In)", but the status for the agent will be updated in the system.*

*To manually reset or clear the status on the dialer, the agent can dial **`*11`**.*

*Best practice is to log in only from the dialer, and that's also from one location.*

<figure><img src="/files/1d5n3RNJaFFbmIhvJisl" alt=""><figcaption></figcaption></figure>

***

#### Available Agent Status Dial Codes

Agents can change their status by dialing the following feature codes from the dialer:

| Dial Code | Status Displayed on Dialer         |
| --------- | ---------------------------------- |
| `*41`     | Online (Agent Logged In)           |
| `*42`     | Online (Agent Logged Off)          |
| `*43`     | Online (Agent On Break)            |
| `*44`     | Online (Agent Available on Demand) |
| `*31`     | Online (Agent ACWA)                |
| `*32`     | Online (Agent On Lunch)            |
| `*33`     | Online (Agent Sch Break)           |
| `*34`     | Online (Agent On Training)         |
| `*35`     | Online (Agent Not Ready)           |
| `*36`     | Online (Agent Tech Issue)          |
| `*37`     | Online (Agent in Meeting)          |

***

#### 2. Auto-Answer Feature

The dialer supports **Auto-Answer** to streamline call handling. When enabled, a **beep tone** alerts the agent before the call is connected.

**How to Enable:**

* Open **Dialer Settings** with `Ctrl + P`  or by clicking <img src="/files/GMvjZgpk48kqFqoeJ6ND" alt="" data-size="line"> on the dialer window.

<figure><img src="/files/H6oTVh7FqgNEXvCteunR" alt="" width="217"><figcaption></figcaption></figure>

* Locate the **Auto Answer** dropdown

<figure><img src="/files/gEeNz1gd7OX3TGCHqtRQ" alt="" width="230"><figcaption></figcaption></figure>

* Select one of the following modes:
  * **All Calls** – Automatically answers all incoming calls.
  * **Control Button** – Displays a toggle button on the main dialer screen, allowing the agent to turn auto-answer on or off dynamically.

***

#### 3. Bring Call Window to Front

This feature ensures that the incoming call pop-up window is always visible by bringing it to the foreground.

**How to Enable:**

* Go to **Dialer Settings** (`Ctrl + P`)
* Check the box labeled **Bring to Front on Incoming Call**

<figure><img src="/files/pX1MD5HWW8bmIZcKOH1D" alt="" width="259"><figcaption></figcaption></figure>

***

#### 4. Call Disposition

This feature prompts agents to assign a disposition to each call after it ends, helping with call tracking and outcome analysis.

**How to Enable:**

* Open **Dialer Settings** (`Ctrl + P`)
* Check the box next to **Enable Disposition**

<figure><img src="/files/IcEoU2lLJmJ5CXeqaSwD" alt="" width="259"><figcaption></figcaption></figure>

Once enabled, a pop-up appears at the end of every call, allowing agents to select a relevant disposition.

**Available Call Dispositions:**

* Interested
* Not Interested
* Call Back Scheduled
* Sale/Conversion Made
* Needs Manager Approval
* Follow-up Required
* Upset/Complaint
* No Answer
* Voicemail Left
* Busy Line
* Disconnected/Invalid Number
* Do Not Call Request
* Wrong Number
* Langauge Barrier
* Already A Customer
* Duplicate Contact
* Not A Decision Maker
* System Issue
* Transfer To Another Department
* Test Call

Click here for instructions on [**Cebod Dialer Installation and Setup.**](/overview/cebod-telecom-free-applications/setup-cebod-pc-dialer.md)<br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cebodtelecom.com/new/manage-phone-system/call-center/dialer-features-for-call-center-agents.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.