Setting Up Whisper Announcement
Last updated
Last updated
To enable whisper announcements for specific phone numbers in your system, follow these steps:
Step 1: Create or Upload Recording
Navigate to the "Tools/Settings" section in your admin dashboard.
Select "Manage Recording" from the options provided.
Here, you can either create a new recording or upload an existing one. The recording should contain the location name announcement that you want to use for the whisper feature.
Learn more here: Manage Recordings
Step 2: Configure Whisper Settings
Proceed to the "Phone System" section in your admin dashboard.
Click on "Phone Numbers" to view the list of phone numbers in your system.
Locate the phone number for which you want to enable the whisper feature.
Under the "Action" tab, click on the eye icon (details) to access the phone number's settings.
Click "Advance Options."
In the Advanced Options menu, locate the setting labelled "Whisper" and set it to "Yes."
Next, specify the previously created/uploaded recording file containing the location name announcement as the whisper file.
Click Update to apply the settings.
Once you have completed these steps, the whisper announcement will be enabled for the specified phone number. When a call is received on this number, the system will play the configured whisper message before connecting the call, providing the recipient with additional context or information about the incoming call.
