# Custom Reports

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The *Custom Report* feature allows users to generate reports based on specific filters, including Extension, Group, Queue (Call Centre), Phone Number, and Country. Reports can be filtered by a selected date and time range.

#### Summary Overview

The summary section provides a quick view of key metrics:

* **Total Calls**
* **Total Incoming Calls**
* **Total Incoming Calls Answered**
* **Total Incoming Calls Answered by Others**
* **Total Incoming Calls Not Answered**
* **Other Missed Incoming Calls**
* **Total Incoming Minutes**
* **Total Outgoing Calls**
* **Total Outgoing Minutes**

#### Detailed Report

The detailed view lists activity by extension, with the following columns:

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2FajEs2GNHLNM3oglurB19%2Fimage.png?alt=media&#x26;token=03edd116-2ec1-4c45-ba7d-9426f9ad48b2" alt=""><figcaption><p>This is a report run between 07/24/2025 - 07/30/2025, by Queue "Support"</p></figcaption></figure>

> *Note: The first column (Extension) is a clickable hyperlink.*

#### Drill-Down Feature

Clicking an extension in the detailed report opens a new page displaying all call records associated with that extension. This allows users to review call logs in greater depth.