> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/activities/custom-reports.md).

# Custom Reports

{% hint style="info" %} <mark style="color:red;">**Location: Activities**</mark> <mark style="color:red;"></mark><mark style="color:red;">→</mark> <mark style="color:red;"></mark><mark style="color:red;">**Custom Report**</mark>
{% endhint %}

The *Custom Report* feature allows users to generate reports based on specific filters, including Extension, Group, Queue (Call Centre), Phone Number, and Country. Reports can be filtered by a selected date and time range.

#### Summary Overview

The summary section provides a quick view of key metrics:

* **Total Calls**
* **Total Incoming Calls**
* **Total Incoming Calls Answered**
* **Total Incoming Calls Answered by Others**
* **Total Incoming Calls Not Answered**
* **Other Missed Incoming Calls**
* **Total Incoming Minutes**
* **Total Outgoing Calls**
* **Total Outgoing Minutes**

#### Detailed Report

The detailed view lists activity by extension, with the following columns:

<figure><img src="/files/TVuoEUHbAfYE1g4QCdFf" alt=""><figcaption><p>This is a report run between 07/24/2025 - 07/30/2025, by Queue "Support"</p></figcaption></figure>

> *Note: The first column (Extension) is a clickable hyperlink.*

#### Drill-Down Feature

Clicking an extension in the detailed report opens a new page displaying all call records associated with that extension. This allows users to review call logs in greater depth.