For the complete documentation index, see llms.txt. This page is also available as Markdown.
Custom Reports
Location: Activities → Custom Report
The Custom Report feature allows users to generate reports based on specific filters, including Extension, Group, Queue (Call Centre), Phone Number, and Country. Reports can be filtered by a selected date and time range.
Summary Overview
The summary section provides a quick view of key metrics:
Total Calls
Total Incoming Calls
Total Incoming Calls Answered
Total Incoming Calls Answered by Others
Total Incoming Calls Not Answered
Other Missed Incoming Calls
Total Incoming Minutes
Total Outgoing Calls
Total Outgoing Minutes
Detailed Report
The detailed view lists activity by extension, with the following columns:
This is a report run between 07/24/2025 - 07/30/2025, by Queue "Support"
Note: The first column (Extension) is a clickable hyperlink.
Drill-Down Feature
Clicking an extension in the detailed report opens a new page displaying all call records associated with that extension. This allows users to review call logs in greater depth.
