Cebod Telecom
  • Introduction
  • Customer Onboarding
  • FAQs (Frequently Asked Questions)
  • Cebod Telecom Web Portal
    • Dashboard
    • Activities
      • Call records
      • Messages
      • Active calls
      • SMS records
      • Faxes
    • Phone System
      • Phone Numbers
      • IVR (Auto Receptionist)
      • Users (Extensions)
        • Dynamic Caller ID
      • Manage Devices
      • Manage Groups
      • Manage Conferences
      • Postcall Actions
      • Webhooks
      • Time Conditions
      • Call Blocking
      • Call Center
        • Active Calls
        • Agents
        • Queue
        • Agents to queue
        • Agents Status
        • Agent Statistics
    • Tools / Settings
      • Manage Phone Lines
      • Add 911 Address
      • SMS
      • International Calling
      • Outbound Rates
      • Manage Recordings
        • AI Text-to-Speech Feature
      • Global Settings
        • Daily Spent Control
      • Voicemail Greetings
      • CNAM
    • My Account
      • Profile
      • Change Password:
      • Add Balance
      • Payment History
      • Vouchers
      • Invoices
      • Auto Refill
      • Logout
  • How To's
    • Set up BLF
    • Register a New Account
    • Setup Call Forwarding
      • Call Forwarding to an Extension
      • Call Forwarding Manually to a Cell Phone
    • Dial-By-Name Directory
    • Voicemail
      • Setting up the Voicemail Menu
      • Accessing Voicemail
      • Navigate through the Voicemail Menu
    • Provisioning
      • Cisco 8841
    • Setup Speed Dial
    • Cebod Telecom Free Applications
      • MS Windows Desktop Softphone
      • Mac Desktop Softphone
      • Apple IOS Mobile App
      • Android Mobile App
      • Desktop SMS/MMS Application
      • Click to Call Browser Extension
    • GS Wave
    • Setting Up Whisper Announcement
  • Enable Call Recording
  • Features
    • Manage Phone Features
      • Call Block
      • Call transfer
      • Call Queue
      • Call Center
      • Active Call Features
      • Ring Groups
      • Call Forward
      • Call Recording
      • Call Park
      • Paging
      • Voicemail
      • Call Monitoring
      • Hide Caller ID
    • Missed Call SMS
    • Missed Call Email Notification
    • 3-Way Calling
    • Conference Bridge
    • Setting up Time Condition
    • Setup Email FAX - Incoming
    • Sending eFax using email
  • API
    • Voice API
    • Quick Start
      • Identify Caller
      • Collect Response
    • didML reference doc
      • Voice API reference params
      • Voice API response
      • didML Verbs
        • <dial>
          • <client>
          • <conference>
          • <number>
          • <queue>
          • <sip>
        • <enqueue>
        • <fax>
        • <gather>
        • <hangup>
        • <pause>
        • <play>
        • <postcall>
        • <record>
        • <recordcall>
        • <redirect>
        • <reject>
        • <say>
        • <sms>
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  1. Features
  2. Manage Phone Features

Call Park

What is Call Park :

When your business experiences high call volume, it’s inevitable to put many customers on hold.

Call Park allows you to avoid such circumstances by parking your call in the cloud from a VOIP Phone, Mobile phone or softphone.

How to Park an Incoming Call :

When you have an incoming call on your Phone and you pick it up, the call has been answered. Now, to park this call, Press *9 on the keypad or the “call park” soft key on your phone.

The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99)

How to Pick Up a Parked Call :

You can now go to any other Phone System or use the same Phone System to pick up and answer the Parked call.

To do this, dial *85xx and press the OK button. This will connect the user back to the same call.

For example, if your call was parked on extension 8501, then you will dial *8501 to pick it up.

Thus, ensuring that your customer’s needs are promptly taken care of without the hassle of being stuck in limbo listening to hold music.

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Last updated 1 year ago

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