# Call Park **What is Call Park :** When your business experiences high call volume, it’s inevitable to put many customers on hold. Call Park allows you to avoid such circumstances by parking your call in the cloud from a VOIP Phone, Mobile phone or softphone. **How to Park an Incoming Call :** When you have an incoming call on your Phone and you pick it up, the call has been answered. Now, to park this call, Press \*9 on the keypad or the “call park” soft key on your phone. The call gets assigned an extension where the is call parked and it is announced to the user 85xx(where xx is a number starting from 01 to 99) **How to Pick Up a Parked Call :** You can now go to any other Phone System or use the same Phone System to pick up and answer the Parked call. To do this, dial \*85xx and press the OK button. This will connect the user back to the same call. *For example, if your call was parked on extension 8501, then you will dial \*8501 to pick it up.* Thus, ensuring that your customer’s needs are promptly taken care of without the hassle of being stuck in limbo listening to hold music. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cebodtelecom.com/features/manage-phone-features/call-park.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.