Call Monitoring
Call monitoring allows admin/manager to monitor the active calls
Steps to join active calls.
- Dial *88{ExtensionNumber}
- By Default you will join as silent.
- Press 2 To Whisper to Agent
- Press 1 to Whisper to Other Side.
- Press 3 to talk to both parties
- Press 0 to be Silent again.
Last modified 3yr ago