# Microsoft Teams Voice Features

<table><thead><tr><th>Feature</th><th>Microsoft Learn / Docs Link</th><th width="357.25">Description</th></tr></thead><tbody><tr><td>Phone Numbers</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/get-phone-numbers-with-direct-routing#use-teams-admin-center">Manage phone numbers</a></td><td>Manage the phone numbers from Cebod Telecom in the Teams admin center.</td></tr><tr><td>Direct Routing</td><td><a href="direct-routing-user-guide">Configure Direct Routing</a></td><td>Set up a Session Border Controller (SBC) connection and configure voice routing for Teams.</td></tr><tr><td>Call Queue</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue">Create a Call queue in Microsoft Teams</a></td><td>Create and manage call queues for handling incoming calls in Teams.</td></tr><tr><td>Auto attendants</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant">Set up a Microsoft Teams Auto attendant</a></td><td>Configure auto attendants to provide menu-driven call routing and service hours.</td></tr><tr><td>Holidays</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/set-up-holidays-in-teams">Setup Holidays</a></td><td>Includes guidance on holidays or after hours routing for auto attendants and call queues.</td></tr><tr><td>Resource Accounts</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/using-admin-roles">Assign permissions for managing a resource account</a></td><td>Manage Teams resource accounts required for auto attendants and call queues.</td></tr><tr><td>Voice routing policies</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/direct-routing-voice-routing">Configure call routing for Direct Routing</a></td><td>Create voice routes, PSTN usages, and voice routing policies.</td></tr><tr><td>Caller ID policies</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies">Caller ID Policies for users</a></td><td>Configure how caller ID information is presented for outbound calls.</td></tr><tr><td>Shared calling policies</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/shared-calling-plan">Shared calling policies for a group of users</a></td><td>Enable shared lines or shared calling features for groups of users.</td></tr><tr><td>Emergency policies</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing">Manage Emergency calling</a></td><td>Configure emergency calling locations and dynamic routing for PSTN calls.</td></tr><tr><td></td><td></td><td></td></tr></tbody></table>