Microsoft Teams Voice Features

Feature	Microsoft Learn / Docs Link	Description
Phone Numbers	Manage phone numbers	Manage the phone numbers from Cebod Telecom in the Teams admin center.
Direct Routing	Configure Direct Routing	Set up a Session Border Controller (SBC) connection and configure voice routing for Teams.
Call Queue	Create a Call queue in Microsoft Teams	Create and manage call queues for handling incoming calls in Teams.
Auto attendants	Set up a Microsoft Teams Auto attendant	Configure auto attendants to provide menu-driven call routing and service hours.
Holidays	Setup Holidays	Includes guidance on holidays or after hours routing for auto attendants and call queues.
Resource Accounts	Assign permissions for managing a resource account	Manage Teams resource accounts required for auto attendants and call queues.
Voice routing policies	Configure call routing for Direct Routing	Create voice routes, PSTN usages, and voice routing policies.
Caller ID policies	Caller ID Policies for users	Configure how caller ID information is presented for outbound calls.
Shared calling policies	Shared calling policies for a group of users	Enable shared lines or shared calling features for groups of users.
Emergency policies	Manage Emergency calling	Configure emergency calling locations and dynamic routing for PSTN calls.