# Microsoft Teams Voice Features

<table><thead><tr><th>Feature</th><th>Microsoft Learn / Docs Link</th><th width="357.25">Description</th></tr></thead><tbody><tr><td>Phone Numbers</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/get-phone-numbers-with-direct-routing#use-teams-admin-center">Manage phone numbers</a></td><td>Manage the phone numbers from Cebod Telecom in the Teams admin center.</td></tr><tr><td>Direct Routing</td><td><a href="/pages/enYJZj5KfrwOzlHBQT8G">Configure Direct Routing</a></td><td>Set up a Session Border Controller (SBC) connection and configure voice routing for Teams.</td></tr><tr><td>Call Queue</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue">Create a Call queue in Microsoft Teams</a></td><td>Create and manage call queues for handling incoming calls in Teams.</td></tr><tr><td>Auto attendants</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant">Set up a Microsoft Teams Auto attendant</a></td><td>Configure auto attendants to provide menu-driven call routing and service hours.</td></tr><tr><td>Holidays</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/set-up-holidays-in-teams">Setup Holidays</a></td><td>Includes guidance on holidays or after hours routing for auto attendants and call queues.</td></tr><tr><td>Resource Accounts</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/using-admin-roles">Assign permissions for managing a resource account</a></td><td>Manage Teams resource accounts required for auto attendants and call queues.</td></tr><tr><td>Voice routing policies</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/direct-routing-voice-routing">Configure call routing for Direct Routing</a></td><td>Create voice routes, PSTN usages, and voice routing policies.</td></tr><tr><td>Caller ID policies</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/caller-id-policies">Caller ID Policies for users</a></td><td>Configure how caller ID information is presented for outbound calls.</td></tr><tr><td>Shared calling policies</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/shared-calling-plan">Shared calling policies for a group of users</a></td><td>Enable shared lines or shared calling features for groups of users.</td></tr><tr><td>Emergency policies</td><td><a href="https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing">Manage Emergency calling</a></td><td>Configure emergency calling locations and dynamic routing for PSTN calls.</td></tr><tr><td></td><td></td><td></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.cebodtelecom.com/microsoft-teams-integration/microsoft-teams-voice-features.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.