# Voicemail Transcription

**Activation / Deactivation:**

1. Navigate to **Phone System > Users/Extensions**.
2. Select and **Edit** the desired extension.
3. Set **Enable Voicemail** = **True** and under **Voicemail Attach File in Email**, select **Transcribe**.
4. Click **Update** to save the settings.

<figure><img src="/files/iLkSLHwADb8pY9lZnSqQ" alt=""><figcaption></figcaption></figure>

**Delivery via Email:**

* Transcribed voicemails are sent to the **email address associated with the extension**.
* Each email will include both the **voicemail audio recording** and the **transcribed text**.

<figure><img src="/files/KdehaJptP2H8pdMLA2VE" alt=""><figcaption></figcaption></figure>

**Viewing via Dashboard:**

* Go to **Activities > Messages**.
* Under the **Transcription** column, the text version of the voicemail will be displayed.

<figure><img src="/files/IYeAwcqSDnvR3nHtTfgU" alt=""><figcaption></figcaption></figure>

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