# My Tickets
The **My Tickets** page allows users to create and manage support tickets directly from the dashboard. It provides a centralized view of all tickets, their progress, and related details.
**Options:**
* **Create:** Open a new support ticket.
* **Open:** View all tickets currently open and awaiting resolution.
* **In Progress:** Track tickets actively being worked on by the support team.
* **Closed:** View tickets that have been resolved and closed.
* **Show All:** Display all tickets regardless of status.
**Ticket Details Displayed:**
* **Ticket Number** – Unique identifier for each ticket.
* **Creation Date and Time** – When the ticket was created.
* **Title** – Brief subject or issue summary.
* **Priority** – Priority level (e.g., Low, Medium, High, Urgent).
* **Status** – Current status of the ticket (Open, In Progress, Closed).
* **Details** – Short description of the issue.
**Viewing Ticket Details:**
Clicking on the **Details** option opens the full ticket page, where you can view complete information, including communication history, attachments, and support team updates.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.cebodtelecom.com/new/my-account/my-tickets.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.