> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/my-account/my-tickets.md).

# My Tickets

The **My Tickets** page allows users to create and manage support tickets directly from the dashboard. It provides a centralized view of all tickets, their progress, and related details.

**Options:**

* **Create:** Open a new support ticket.
* **Open:** View all tickets currently open and awaiting resolution.
* **In Progress:** Track tickets actively being worked on by the support team.
* **Closed:** View tickets that have been resolved and closed.
* **Show All:** Display all tickets regardless of status.

<figure><img src="/files/Ls9PmIj2PjniuLWwOp0Y" alt=""><figcaption></figcaption></figure>

**Ticket Details Displayed:**

* **Ticket Number** – Unique identifier for each ticket.
* **Creation Date and Time** – When the ticket was created.
* **Title** – Brief subject or issue summary.
* **Priority** – Priority level (e.g., Low, Medium, High, Urgent).
* **Status** – Current status of the ticket (Open, In Progress, Closed).
* **Details** – Short description of the issue.

**Viewing Ticket Details:**

Clicking on the **Details** option opens the full ticket page, where you can view complete information, including communication history, attachments, and support team updates.

<figure><img src="/files/icLRhUgJWsFkEUVpE5Un" alt=""><figcaption></figcaption></figure>