My Tickets

The My Tickets page allows users to create and manage support tickets directly from the dashboard. It provides a centralized view of all tickets, their progress, and related details.

Options:

• Create: Open a new support ticket.

• Open: View all tickets currently open and awaiting resolution.

• In Progress: Track tickets actively being worked on by the support team.

• Closed: View tickets that have been resolved and closed.

• Show All: Display all tickets regardless of status.

Ticket Details Displayed:

• Ticket Number – Unique identifier for each ticket.

• Creation Date and Time – When the ticket was created.

• Title – Brief subject or issue summary.

• Priority – Priority level (e.g., Low, Medium, High, Urgent).

• Status – Current status of the ticket (Open, In Progress, Closed).

• Details – Short description of the issue.

Viewing Ticket Details:

Clicking on the Details option opens the full ticket page, where you can view complete information, including communication history, attachments, and support team updates.