Play Recording

The Play Recording feature allows you to create and manage recorded announcements that can be used within a call flow or as a destination. A recording can be configured to either route the call to the next destination or end the call after playback.

---

Creating a New Recording

Click Add New to create a new recording. The following fields are required:

• Name* – Enter a descriptive name for the recording.

• Announcement File* – Choose an existing file from the drop-down or upload a new recording file.

• Next Destination Type* – Select the type of destination the call should be routed to after the announcement. Options include:

  • Extension

  • Call Group

  • IVR

  • Call Center

  • Call Forwarding

  • Hangup etc.

• Next Destination – Specify the exact extension, group, or destination based on the type selected above.

• Click "Create" to save.

---

Detailed View

The list of created recordings is displayed in a table with the following information:

• ID – Unique identifier of the recording.

• Name – Recording name.

• Announcement File – Associated audio file.

• Next Destination Type/Next Destination – Routing configuration after the recording is played.

• Action – Options to edit or delete the recording.

---

Example Use Cases:

• Call Recording Announcement – Play a notification to the user regarding call recording, then transfer the call to the desired destination.

• Promotional Announcement – Share promotional information, then transfer the call to the sales department.

• Compliance Notice – Inform callers of important legal or compliance information before routing them to support.

• Holiday Greeting – Play a standard greeting during the holiday, then route the caller to voicemail or hang up.

• After Hours Message – Play a closed-hours message and then end the call.