> For the complete documentation index, see [llms.txt](https://docs.cebodtelecom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cebodtelecom.com/new/manage-phone-system/play-recording.md).

# Play Recording

The **Play Recording** feature allows you to create and manage recorded announcements that can be used within a call flow or as a destination. A recording can be configured to either route the call to the next destination or end the call after playback.

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**Creating a New Recording**

Click **Add New** to create a new recording. The following fields are required:

* **Name**\* – Enter a descriptive name for the recording.
* **Announcement File**\* – Choose an existing file from the drop-down or upload a new recording file.
* **Next Destination Type**\* – Select the type of destination the call should be routed to after the announcement. Options include:
  * Extension
  * Call Group
  * IVR
  * Call Center
  * Call Forwarding
  * Hangup etc.
* **Next Destination** – Specify the exact extension, group, or destination based on the type selected above.
* Click **"Create"** to save.

<figure><img src="/files/tnzhpLkfNmiLoKibvt1j" alt=""><figcaption></figcaption></figure>

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**Detailed View**

The list of created recordings is displayed in a table with the following information:

* **ID** – Unique identifier of the recording.
* **Name** – Recording name.
* **Announcement File** – Associated audio file.
* **Next Destination Type/Next Destination** – Routing configuration after the recording is played.
* **Action** – Options to edit or delete the recording.

<figure><img src="/files/8IxvvnpqpiiGI7TQlXJq" alt=""><figcaption></figcaption></figure>

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**Example Use Cases:**

* **Call Recording Announcement –** Play a notification to the user regarding call recording, then transfer the call to the desired destination.
* **Promotional Announcement** – Share promotional information, then transfer the call to the sales department.
* **Compliance Notice** – Inform callers of important legal or compliance information before routing them to support.
* **Holiday Greeting** – Play a standard greeting during the holiday, then route the caller to voicemail or hang up.
* **After Hours Message** – Play a closed-hours message and then end the call.