# Modify Caller ID Name

The **Modify Caller ID Name** feature allows you to customize the caller ID name that will be displayed on phones and applications. This can be used to identify **specific departments, campaigns, or call flows**.

*Note: Caller ID name modification is not applicable when forwarding a call to an external number.*

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**Adding a New Caller ID Name**

Click **Add New** to configure a new caller ID name. Complete the following fields:

* **Name**\* – Enter the caller ID name to display.
* **Next Destination Type**\* – Select where the call should be routed after applying the caller ID name. Options include:
  * Extension
  * Call Group
  * IVR
  * Call Center
  * Call Forwarding
  * Other available destinations
* **Next Destination**\* – Specify the extension, group, or destination based on the type selected above.

Click **Create** to save the new configuration.

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**Detailed View**

The configured caller ID names are listed in a table with the following details:

* **ID** – Unique identifier of the entry.
* **Name** – Caller ID name being applied.
* **Destination Type / Destination** – Routing configuration after caller ID modification.
* **Action** – Options to edit, copy, or delete the entry.

<figure><img src="https://1128185770-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LYT_KLa68bpbaUhamSb%2Fuploads%2FbaouZ3TpZt2bskniAkMi%2Fimage.png?alt=media&#x26;token=d7ec7989-fe63-4046-a31b-6e608b9be5b9" alt=""><figcaption></figcaption></figure>

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**Example Use Cases**

* **Sales Department** – Modify caller ID to display "Sales Team" when routing calls to the sales group.
* **Support Queue** – Display "Tech Support" for calls routed to the support call centre.
* **Internal Campaigns** – Assign a campaign-specific caller ID for tracking inbound calls.