Modify Caller ID Name

The Modify Caller ID Name feature allows you to customize the caller ID name that will be displayed on phones and applications. This can be used to identify specific departments, campaigns, or call flows.

Note: Caller ID name modification is not applicable when forwarding a call to an external number.

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Adding a New Caller ID Name

Click Add New to configure a new caller ID name. Complete the following fields:

• Name* – Enter the caller ID name to display.

• Next Destination Type* – Select where the call should be routed after applying the caller ID name. Options include:

  • Extension

  • Call Group

  • IVR

  • Call Center

  • Call Forwarding

  • Other available destinations

• Next Destination* – Specify the extension, group, or destination based on the type selected above.

Click Create to save the new configuration.

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Detailed View

The configured caller ID names are listed in a table with the following details:

• ID – Unique identifier of the entry.

• Name – Caller ID name being applied.

• Destination Type / Destination – Routing configuration after caller ID modification.

• Action – Options to edit, copy, or delete the entry.

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Example Use Cases

• Sales Department – Modify caller ID to display "Sales Team" when routing calls to the sales group.

• Support Queue – Display "Tech Support" for calls routed to the support call centre.

• Internal Campaigns – Assign a campaign-specific caller ID for tracking inbound calls.