# Cebod Telecom ## Cebod Telecom - [Introduction](https://docs.cebodtelecom.com/master.md): This Admin Manual describes how to use various features of Cebod Telecom Cloud based phone system. They include getting new phone numbers and new lines, managing IVR, adding user extensions, and more. - [Customer Onboarding](https://docs.cebodtelecom.com/customer-onboarding.md) - [FAQs (Frequently Asked Questions)](https://docs.cebodtelecom.com/faqs-frequently-asked-questions.md) - [Dashboard](https://docs.cebodtelecom.com/new/dashboard.md) - [Quick Setup](https://docs.cebodtelecom.com/new/dashboard/quick-setup.md): The Quick Setup page provides a guided checklist to help you complete the initial configuration of your Cebod Telecom account and phone system. - [Refer Your Friends](https://docs.cebodtelecom.com/new/dashboard/refer-your-friends.md) - [Activities](https://docs.cebodtelecom.com/new/activities.md) - [Call Report](https://docs.cebodtelecom.com/new/activities/call-records.md) - [Activity Dashboard](https://docs.cebodtelecom.com/new/activities/activity-dashboard.md) - [Custom Reports](https://docs.cebodtelecom.com/new/activities/custom-reports.md) - [Call Transcription](https://docs.cebodtelecom.com/new/activities/call-transcription.md) - [Transcribe Call / Enable Call Transcription by Default](https://docs.cebodtelecom.com/new/activities/call-transcription/transcribe-call-enable-call-transcription-by-default.md) - [AI Conversations](https://docs.cebodtelecom.com/new/activities/ai-conversations.md) - [Messages](https://docs.cebodtelecom.com/new/activities/messages.md) - [SMS](https://docs.cebodtelecom.com/new/activities/sms-records.md) - [SMS/MMS Message Length](https://docs.cebodtelecom.com/new/activities/sms-records/sms-mms-message-length.md) - [Text to Speech](https://docs.cebodtelecom.com/new/activities/text-to-speech.md) - [Faxes](https://docs.cebodtelecom.com/new/activities/faxes.md) - [Active calls](https://docs.cebodtelecom.com/new/activities/active-calls.md) - [Email Reports](https://docs.cebodtelecom.com/new/activities/email-reports.md) - [Phone System](https://docs.cebodtelecom.com/new/manage-phone-system.md) - [Phone Numbers](https://docs.cebodtelecom.com/new/manage-phone-system/manage-phone-numbers.md): In this section, manage all the phone numbers in your account. - [IVR (Auto Receptionist)](https://docs.cebodtelecom.com/new/manage-phone-system/ivr-auto-receptionist.md) - [Messaging Campaign](https://docs.cebodtelecom.com/new/manage-phone-system/messaging-campaign.md) - [Add New Brand](https://docs.cebodtelecom.com/new/manage-phone-system/messaging-campaign/add-new-brand.md) - [Add New Campaign](https://docs.cebodtelecom.com/new/manage-phone-system/messaging-campaign/add-new-campaign.md) - [Campaign Numbers](https://docs.cebodtelecom.com/new/manage-phone-system/messaging-campaign/campaign-numbers.md) - [AI Agent](https://docs.cebodtelecom.com/new/manage-phone-system/ai-agent.md): The Cebod Telecom AI Agent is an intelligent virtual assistant built to automate conversations across phone calls, SMS, and web chats. - [Users (Extensions)](https://docs.cebodtelecom.com/new/manage-phone-system/users-extensions.md): In this section, you can manage and create user extensions. User extensions are real end points for the phone system where calls are received or dialed from. - [Dynamic Caller ID](https://docs.cebodtelecom.com/new/manage-phone-system/users-extensions/dynamic-caller-id.md): The phone system allows you to set up a dynamic caller ID to display a local phone number to the caller when dialed. - [Manage Devices](https://docs.cebodtelecom.com/new/manage-phone-system/manage-devices.md) - [Manage Groups](https://docs.cebodtelecom.com/new/manage-phone-system/manage-groups.md) - [Manage Conferences](https://docs.cebodtelecom.com/new/manage-phone-system/manage-conferences.md) - [Postcall Actions](https://docs.cebodtelecom.com/new/manage-phone-system/postcall-actions.md) - [Webhooks](https://docs.cebodtelecom.com/new/manage-phone-system/webhooks.md): Get the event notification - [Time Conditions](https://docs.cebodtelecom.com/new/manage-phone-system/time-conditions.md) - [Call Blocking](https://docs.cebodtelecom.com/new/manage-phone-system/call-blocking.md): Our Phone systems let you block telemarketer's calls and manage unwanted junk calls. - [Call Center](https://docs.cebodtelecom.com/new/manage-phone-system/call-center.md) - [Activity Dashboard](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/activity-dashboard.md) - [Active Calls](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/active-calls.md) - [Agents](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agents.md) - [Add Agent](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agents/add-agent.md) - [Queue](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/queue.md) - [Agents to queue](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agents-to-queue.md) - [Agents Status](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agents-status.md) - [Agent Statistics](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/agent-statistics.md) - [Dialer Features for Call Center Agents](https://docs.cebodtelecom.com/new/manage-phone-system/call-center/dialer-features-for-call-center-agents.md) - [Setup Paging](https://docs.cebodtelecom.com/new/manage-phone-system/setup-paging.md) - [Play Recording](https://docs.cebodtelecom.com/new/manage-phone-system/play-recording.md) - [Modify Caller ID Name](https://docs.cebodtelecom.com/new/manage-phone-system/modify-caller-id-name.md) - [Tools / Settings](https://docs.cebodtelecom.com/new/tools-settings.md) - [Manage Phone Lines](https://docs.cebodtelecom.com/new/tools-settings/manage-phone-lines.md) - [Add 911 Address](https://docs.cebodtelecom.com/new/tools-settings/add-911-address.md) - [SMS](https://docs.cebodtelecom.com/new/tools-settings/sms.md) - [International Calling](https://docs.cebodtelecom.com/new/tools-settings/international-calling.md) - [Outbound Rates](https://docs.cebodtelecom.com/new/tools-settings/outbound-rates.md) - [Manage Recordings](https://docs.cebodtelecom.com/new/tools-settings/manage-recordings.md) - [AI Text-to-Speech Feature](https://docs.cebodtelecom.com/new/tools-settings/manage-recordings/ai-text-to-speech-feature.md): Welcome to the documentation for our latest feature – AI-based Text-to-Speech (TTS). - [Global Settings](https://docs.cebodtelecom.com/new/tools-settings/global-settings.md) - [Daily Spent Control](https://docs.cebodtelecom.com/new/tools-settings/global-settings/daily-spent-control.md): The Daily Spent control allows administrators to manage and monitor daily call spending using configurable limits and automated email alerts. - [Voicemail Greetings](https://docs.cebodtelecom.com/new/tools-settings/voicemail-greetings.md) - [CNAM](https://docs.cebodtelecom.com/new/tools-settings/cnam.md) - [My Account](https://docs.cebodtelecom.com/new/my-account.md) - [Profile](https://docs.cebodtelecom.com/new/my-account/profile.md) - [Change Password:](https://docs.cebodtelecom.com/new/my-account/change-password.md): If needed, the password can be updated here. - [Add Balance](https://docs.cebodtelecom.com/new/my-account/add-balance.md): Make payments to your account using credit card orpaypal service. - [Payment History](https://docs.cebodtelecom.com/new/my-account/payment-history.md): You can view your account payment history here. - [Vouchers](https://docs.cebodtelecom.com/new/my-account/vouchers.md) - [Invoices](https://docs.cebodtelecom.com/new/my-account/invoices.md) - [Auto Refill](https://docs.cebodtelecom.com/new/my-account/auto-refill.md) - [My Tickets](https://docs.cebodtelecom.com/new/my-account/my-tickets.md) - [Charges](https://docs.cebodtelecom.com/new/my-account/charges.md) - [My Products](https://docs.cebodtelecom.com/new/my-account/my-products.md) - [Logout](https://docs.cebodtelecom.com/new/my-account/logout.md) - [Set up BLF](https://docs.cebodtelecom.com/overview/set-up-blf.md): BLF stands for Busy Lamp Field. This is used to monitor the state of a certain user. - [Register a New Account](https://docs.cebodtelecom.com/overview/register-a-new-account.md) - [Setup Call Forwarding](https://docs.cebodtelecom.com/overview/setup-call-forwarding.md) - [Call Forwarding to an Extension](https://docs.cebodtelecom.com/overview/setup-call-forwarding/call-forwarding-to-an-extension.md): Don’t let your business calls go unanswered. With our Call Forwarding feature you can now automatically forward calls to multiple phones. - [Call Forwarding Manually to a Cell Phone](https://docs.cebodtelecom.com/overview/setup-call-forwarding/call-forwarding-manually-to-a-cell-phone.md) - [Dial-By-Name Directory](https://docs.cebodtelecom.com/overview/dial-by-name-directory.md) - [Voicemail](https://docs.cebodtelecom.com/overview/voicemail.md) - [Setting up the Voicemail Menu](https://docs.cebodtelecom.com/overview/voicemail/setting-up-the-voicemail-menu.md) - [Accessing Voicemail](https://docs.cebodtelecom.com/overview/voicemail/accessing-voicemail.md) - [Navigate through the Voicemail Menu](https://docs.cebodtelecom.com/overview/voicemail/check-voicemail.md) - [Provisioning](https://docs.cebodtelecom.com/overview/provisioning.md): Here you can find manual provisioning instructions for different phones. Manual provision configuration is required when the phones are not purchased from Cebod Telecom. - [Cisco 8841](https://docs.cebodtelecom.com/overview/provisioning/cisco-8841.md): How to auto provision cisco 8841 - [Setup Speed Dial](https://docs.cebodtelecom.com/overview/speed-dial.md) - [Cebod Telecom Free Applications](https://docs.cebodtelecom.com/overview/cebod-telecom-free-applications.md) - [MS Windows Desktop Softphone](https://docs.cebodtelecom.com/overview/cebod-telecom-free-applications/setup-cebod-pc-dialer.md): Configure Cebod VoIP Softphone for Windows - [Mac Desktop Softphone](https://docs.cebodtelecom.com/overview/cebod-telecom-free-applications/mac-softphone.md): Configure Free Softphone for Mac. - [Apple IOS Mobile App](https://docs.cebodtelecom.com/overview/cebod-telecom-free-applications/apple-ios-mobile-app.md) - [Android Mobile App](https://docs.cebodtelecom.com/overview/cebod-telecom-free-applications/android-mobile-app.md) - [Desktop SMS/MMS Application](https://docs.cebodtelecom.com/overview/cebod-telecom-free-applications/desktop-sms-mms-application.md): Send and receive SMS and MMS right from your application. - [Click to Call Browser Extension](https://docs.cebodtelecom.com/overview/cebod-telecom-free-applications/click-to-call.md): Dial directly from your CRM or web page. Download chrome or firefox extension which will convert all the phone numbers on the website into clickable numbers to dial directly from our phone system. - [GS Wave](https://docs.cebodtelecom.com/overview/gs-wave.md) - [Setting Up Whisper Announcement](https://docs.cebodtelecom.com/overview/setting-up-whisper-announcement.md) - [Enable Call Recording](https://docs.cebodtelecom.com/enable-call-recording.md) - [Manage Phone Features](https://docs.cebodtelecom.com/features/manage-phone-features.md) - [Call Block](https://docs.cebodtelecom.com/features/manage-phone-features/call-block.md) - [Call transfer](https://docs.cebodtelecom.com/features/manage-phone-features/call-transfer.md) - [Call Queue](https://docs.cebodtelecom.com/features/manage-phone-features/call-queue.md) - [Call Center](https://docs.cebodtelecom.com/features/manage-phone-features/call-center.md) - [Active Call Features](https://docs.cebodtelecom.com/features/manage-phone-features/active-call-features.md) - [Ring Groups](https://docs.cebodtelecom.com/features/manage-phone-features/ring-groups.md) - [Call Forward](https://docs.cebodtelecom.com/features/manage-phone-features/call-forward.md) - [Call Recording](https://docs.cebodtelecom.com/features/manage-phone-features/call-recording.md) - [Call Park](https://docs.cebodtelecom.com/features/manage-phone-features/call-park.md) - [Paging](https://docs.cebodtelecom.com/features/manage-phone-features/paging.md) - [Voicemail](https://docs.cebodtelecom.com/features/manage-phone-features/voicemail.md) - [Call Monitoring](https://docs.cebodtelecom.com/features/manage-phone-features/call-monitoring.md) - [Hide Caller ID](https://docs.cebodtelecom.com/features/manage-phone-features/hide-caller-id.md) - [Missed Call SMS](https://docs.cebodtelecom.com/features/missed-call-sms.md) - [Missed Call Email Notification](https://docs.cebodtelecom.com/features/missed-call-email-notification.md) - [3-Way Calling](https://docs.cebodtelecom.com/features/3-way-calling.md) - [Conference Bridge](https://docs.cebodtelecom.com/features/conference-bridge.md) - [Setting up Time Condition](https://docs.cebodtelecom.com/features/set-up-time-condition.md) - [Setup Email FAX - Incoming](https://docs.cebodtelecom.com/features/setup-email-fax-incoming.md) - [Send Fax via Dashboard](https://docs.cebodtelecom.com/features/send-fax-via-dashboard.md) - [Sending Fax using email](https://docs.cebodtelecom.com/features/sending-efax-using-email.md) - [Voicemail Transcription](https://docs.cebodtelecom.com/features/voicemail-transcription.md): The Voicemail Transcription feature converts voicemail audio messages into text, making it easier for users to quickly read and review messages without listening to the full recording. - [Voice API](https://docs.cebodtelecom.com/api/voice-api.md): This document is designed to help you understand how you can control a phone call using the application built in your system in your preferred programming language. - [Quick Start](https://docs.cebodtelecom.com/api/quick-start.md): Now that you understand the basic fundamentals and requirements of voice API lets get you started by creating your very first API. - [Identify Caller](https://docs.cebodtelecom.com/api/quick-start/identify-caller.md) - [Collect Response](https://docs.cebodtelecom.com/api/quick-start/collect-response.md): Collect users response to build the IVR, or transfer the call to right person based on users input. - [didML reference doc](https://docs.cebodtelecom.com/api/didml-reference-doc.md): Cebod Telecom cPaaS is designed to provide a platform to do API development in your application using \ which is an acronym for Cebod Telecom Mark up Language. - [Voice API reference params](https://docs.cebodtelecom.com/api/didml-reference-doc/voice-api-reference-params.md): Detail of the information we send you when we receive a call. This information can be used to make a decision in your application. - [Voice API response](https://docs.cebodtelecom.com/api/didml-reference-doc/voice-api-response.md): Our system expects a response from your application in didML format. - [didML Verbs](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-dial-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-dial-greater-than/less-than-client-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-dial-greater-than/less-than-conference-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-dial-greater-than/less-than-number-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-dial-greater-than/less-than-queue-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-dial-greater-than/less-than-sip-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-enqueue-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-fax-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-gather-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-hangup-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-pause-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-play-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-postcall-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-record-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-recordcall-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-redirect-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-reject-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-say-greater-than.md) - [\](https://docs.cebodtelecom.com/api/didml-reference-doc/didml-verbs/less-than-sms-greater-than.md) - [Pre-planning & Prerequisites](https://docs.cebodtelecom.com/microsoft-teams-integration/pre-planning-and-prerequisites.md) - [Cebod Telecom Configuration](https://docs.cebodtelecom.com/microsoft-teams-integration/cebod-telecom-configuration.md) - [Direct Routing User Guide](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide.md) - [Domain Activation](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/domain-activation.md) - [1. Add a subdomain & verfiy](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/domain-activation/1.-add-a-subdomain-and-verfiy.md) - [2. Activate subdomain](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/domain-activation/2.-activate-subdomain.md) - [Voice Activation & Setup](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup.md) - [1. Adding SBC in Direct Routing](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/1.-adding-sbc-in-direct-routing.md) - [2. Creating PSTN usage record](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/2.-creating-pstn-usage-record.md) - [3. Creating Voice Route](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/3.-creating-voice-route.md) - [4. Voice routing policies](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/4.-voice-routing-policies.md) - [5. Global Calling Policies setup](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/5.-global-calling-policies-setup.md) - [6. Creating a Dial Plan](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/6.-creating-a-dial-plan.md) - [7. Assigning Phone Number](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/7.-assigning-phone-number.md) - [8. On-premises PSTN Connectivity](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/8.-on-premises-pstn-connectivity.md) - [9. Call & Dialer Visibility](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/9.-call-and-dialer-visibility.md) - [10. Inbound & Outbound Calling](https://docs.cebodtelecom.com/microsoft-teams-integration/direct-routing-user-guide/voice-activation-and-setup/10.-inbound-and-outbound-calling.md) - [Microsoft Teams Voice Features](https://docs.cebodtelecom.com/microsoft-teams-integration/microsoft-teams-voice-features.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://docs.cebodtelecom.com/master.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.